Alina Rotaru

Experience

• 

  Inditex

  Jul 2011 - Sept 2014

  Sales Assistant

  Main responsibilities include the following activities: - receipt and arrange the products in the store according to merchandising rules; - maintain the stock of products and prepare sales reports; - generate and analize reports related to cash; - maintain an arranged warehouse and participate in inventories; - welcome and advise clients; - achieve sales target.

• 

  Stefanini

  Sept 2014 - Aug 2015

  IT Helpdesk Technician English/Spanish

  Main responsibilities include the following activities: - provide professional end-user support via telephone, e-mail or webchat; - answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system; - provide restorative or maintenance actions to resolve end-user; - respond to end-user problems based on standard procedures; - correctly track incidents and calls, including but not limited to entering data into the database timely and accurately; - escalate tickets to the next level of support when necessary. Show less

• 

  Oracle

  Aug 2015 - now

  I am part of EMEA HR Operations Support Team, which acts as an extension for the Country HR Teams, with the aim to centralize, simplify, standardize and automate HR admin and operational tasks.I act as a trusted advisor for processes handled by HR Ops. I am committed to drive best practice in coordinating Poland, Hungary, Bulgaria, Greece, Cyprus, Lithuania, Estonia and Latvia streamlining initiatives and EMEA wide projects, while aiming to establish a culture of continuous improvement among EMEA HR.Main activities:- Offer support in regional and global HR processes in order to maximize HR efficiency- Implement regional HR processes or process changes- Facilitate transition of new processes in the Hub by working closely with country HR- Provide systems support for HR tools, including Oracle Core HRMS, HR Self Service Applications- Ensure system documentation for internal APEX tools enhancements- Participate in User Acceptance Testing for new HCM releases and provide feedback on system errors and gaps before release date- Facilitate and coordinate Webinars and Workshops- Involved in D&I Projects and initiatives Show less I was part of Eastern Europe team acting as first level of support for HR Operations and processes for Poland, Greece, Cyprus, Baltics, Hungary and Bulgaria regarding:- New hires process- Leavers process- Addendums (change of weekly hours worked work from home, job title changes, etc)- Leave of absence administration- Recurrent and ad hoc reporting- HR Reports and sanity checks- Employment certificates, Invitations letters and Business Visa letters- Work from home administration- Create and keep the employee records/files updated in HR Applications: Oracle Core HRMS, HR Self Service Applications, Oracle HCM Cloud- Work closely with the Country HR to ensure the integrity of the data- Handle all HR transactions in time for payroll- Enforce HR processes and policies and provide employee support- Managing country specific Benefits: registration, deregistration, reimbursement and sanity checks- Medical check tracking- Drafting and updating procedures and templates- Supports HR managers, Line managers and employees with regards to HR admin activities- Training of new team members Show less Main duties and responsibilities include the following activities: - responsible for 1st level support of Oracle application to the customer; - responsible for entry, tracking and management of all incoming support calls; - provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability;- be familiar with and adhere to the latest training and installation standards and procedures; - work with the support teams to ensure service level requirements are exceeded;- work with the customers to ensure that contractual service expectations are exceeded. Show less

  • HR Ops Process Owner and D&I Strategic Project Business Analyst

    May 2019 - now

  • HR Ops Support Analyst

    Aug 2016 - Apr 2019

  • Software Support F&B English/Spanish

    Aug 2015 - Aug 2016