Bilikisu Adekunle

Experience

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  Ekiti State University

  Jul 2019 - May 2020

  Office Assistant
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  Bank of Industry Insurance Brokers

  Nov 2020 - Nov 2022

  Finance Assistant

  • Creating, sending and following up on invoices • Overseeing clients account• Monthly Reconciliation reports• Following up on bank transactions and reviewing of bank statements. • Ensuring timely payments of premium to underwriters company.

• 

  Xpress Payment Solutions Ltd

  Nov 2022 - Nov 2023

  Business Support Officer

  •Analyzed business to identify process improvement and revenue generation opportunities.• Management of the company different products and services such as payment gateway, virtual account, payment disbursement platforms, leading to a 2% increase in revenue (both volume and value) compared to the previous year.• Provided end user support, escalated issues of customers, and provided solutions which has made the company have high customer retention rate.• Implemented growth strategies to enhance products and customer satisfaction.• Assisting in project management procedures, from the planning to the development stage and the deployment of the project. Also, ensured the processes meet the project deliverables.• Collaborated with different cross-functional teams (such as product, IT, Project team) to align businessobjectives and goals which led to overall business growth.• Participating in product testing and quality assurance for our products and ensure successful transition to production stage Show less