Christian Eilskov Jensen

Experience

• 

  Hewlett Packard

  Jan 1995 - Jan 2006

  Supporter
• 

  Guideix

  Jan 2006 - Apr 2008

  Driftchef
• 

  Citrix Systems

  May 2008 - Feb 2013

  •Provided technical advice on Citrix Virtual Desktop Infrastructure (VDI) and Cloud solutions to customers across the Nordic region.•Implemented Citrix solutions for enterprise customers, including installation, configuration, and optimization of VDI environments and cloud services.•Provided support and troubleshooting for complex VDI and cloud infrastructures to ensure stable operations and high performance for customers.•Collaborated with sales teams to deliver technical expertise and support during customer presentations and negotiations.•Developed and hosted technical workshops for customers and partners to demonstrate the features and benefits of Citrix solutions.•Integrated Citrix solutions with existing IT infrastructures at customer sites.•Proactively followed up on projects to ensure successful implementations and long-term customer satisfaction.•Produced technical documentation and guides to help customers understand and maximize their use of Citrix products.•Worked with product teams to provide customer feedback and market insights to further develop Citrix VDI and cloud solutions.•Supported customers during complex migration projects from on-premises solutions to cloud-based Citrix environments. Show less

  • XenServer SE

    May 2008 - Feb 2013

  • Systems Engineer, Cloud and Server Virtualization

    May 2008 - Jan 2013
• 

  Dell Technologies

  Jan 2013 - Dec 2024

  •Provided technical advice and support to customers and partners during the implementation of Dell products, including solutions involving thin clients and BYOD.•Developed and delivered training programs for both internal teams and external customers to ensure proper use of technological solutions.•Solved complex technical challenges, often involving multiple vendors, and coordinated taskforces to ensure customer satisfaction.•Created and maintained customer-driven initiatives, such as newsletters and webinars, to inform about new technologies and improvements.•Proactively followed up on customer projects to ensure successful implementation and continued support when standard support channels were insufficient.•Developed video materials and technical resources to demonstrate Dell products and assist customers in maximizing their investments.•Engaged in strategic collaboration with global teams, including partners and vendors, to ensure a consistent focus on customer technical needs.•Mentored and trained colleagues across Europe to enhance their technical skills and contribute to the development of new solutions.•Fostered business development by building strong relationships with technicians at customer and partner companies to increase Dell's market presence.•Contributed to product strategy and development by providing feedback from customers and technical teams to product development departments. Show less •Provided technical advice on Wyse products to customers and partners, including the implementation and integration of thin client solutions.•Configured and optimized Wyse thin clients to ensure optimal performance and alignment with customer needs.•Trained partners and customers in the use of Wyse products, as few partners had in-depth knowledge of configuration and support.•Delivered technical support to customers, especially when traditional support could not resolve complex issues.•Participated in customer and partner visits to demonstrate solutions and offer best practices advice.•Developed technical documentation and guides for both internal and external users of Wyse products.•Conducted troubleshooting and problem-solving to ensure customers were satisfied with their solutions and achieved maximum value from the products.•Provided technical sales support, assisting sales teams with technical presentations and customer specifications.•Collaborated with product development teams to provide feedback from customers about Wyse products and improve functionality.•Oversaw product implementation and configuration for large enterprise customers to ensure a smooth transition to Dell Wyse solutions. Show less

  • Presales, PC modern management, customer advisor, Senior Principal Engineer, Product Technologist

    Jan 2019 - Dec 2024

  • Cloud Client Computing SE

    Jan 2013 - Jan 2019
• 

  Heimdal®

  Dec 2024 - now

  Pre-Sales Security Engineer