Dawn Talentinow, CSM

Experience

• 

  U.S. Bank

  Jun 2008 - Mar 2015

  • Review FHA loans to determine appropriate First Legal Date to ensure calculated correctly. Advance date as appropriate and submit extension requests to HUD when necessary. Skilled at interpret payment history, Collection/ Loss Mitigation notes, and manipulate appropriate screens in Lending Portal. Monitored and ensured appropriate follow up on requested extensions. When necessary, submitted additional support to get approval. Documented denials and triggered the appropriate deadline protocol. Show less Collections) Inbound and outbound calling to assist borrowers with mortgage loan accounts. Maintained a high level of expertise on account status, options available and effectively communicated to support borrower’s understanding. Worked with borrows to resolve delinquency: set up repayment plans, discussed home saving options, reason for default and processed payments. Met daily call quotas/ targets. Provided the best customer experience to individuals experiencing hardship and difficult situations. Show less

  • Default Management Support Associate- Business Line Control Team (BLC)

    Jan 2014 - Mar 2015

  • Mortgage Coordinator - HUD Extension team

    Jan 2012 - Jan 2014

  • Default Analyst

    Jan 2012 - Jan 2014

  • Default Counselor

    Jun 2008 - Jan 2012
• 

  PNC

  Mar 2015 - now

  • Manages a team of detection/investigative staff. Oversees coordination of the procedures and operations for addressing fraudulent and suspicious bank activity and branch operational deficiencies. Manages and coordinates the day-to-day functions of the staff's procedural and operational risk, AML and fraud/loss processes.• Provides education, coaching and consultation for risk, fraud/loss/operational policies, procedures, initiatives and programs for business segments. Directs staff responsible for recognizing risk, AML, fraud/loss and potential operational activities.• Implements standards and practices for operational risk controls. Monitors operational processes to ensure adherence to policies and procedures, which is accomplished by research, reviewing reports, site visits and inspections, etc.• Coordinates with internal and external stakeholders, such as local, state and federal authorities, agencies and other financial institutions, on matters relating to fraudulent/suspicious activities and operational procedure deficiencies where appropriate.• Monitors the implementation of policies and procedures to improve operational functions and prevent fraudulent activities and to recover any incurred loss. Show less • Manage, coach, and develop a team of 13-18 Analysts, Reps and Team Lead.• Assisted in design and implementation out new workflow system to automate Intake processes. • Drove the transition of Notice of Death and Successor in interest processes from BBVA to PNC, during BBVA conversion. • Provided oversight and successful management of team inventories and SLAs; successfully achieving a 100% SLA outcome each month. • Ensured teams quality is monitored to mitigate risk, achieving a monthly quality assurance outcome of 98%. All internal exams result in no findings. • In my move to managing the Notice of Death team, focused on building, and establishing a team of high performing employees by establishing performance metrics, goals, and ensuring effective training and coaching was a priority which improved team productivity performance from 80% to 100%. • Created and maintained team procedures • Established a suite of performance metrics and reporting that provided clear department business reporting• Initiated workflow to digitize mail intake; assisted in design and implementation. Initiative reduced processing time by 50% and eliminated the need for employees to travel onsite. Show less

  • AVP, Detect & Investigations Staff Manager

    Jan 2023 - now

  • Operations Manager / Assistant Vice President

    Oct 2018 - Jan 2023

  • Operations Supervisor I / Officer

    Mar 2015 - Sept 2018