Naresh Kumar

Experience

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  Tata Consultancy Services

  Jul 2008 - Jul 2009

  Assnt System Engineer
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  IBM

  Jul 2009 - Jul 2011

  Senior System Administrator
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  Virtusa Polaris

  Aug 2011 - May 2016

  Consultant
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  Virtusa

  Jun 2016 - Aug 2018

  Project Manager

  • Guide work from client needs and idea to goals and delivery. Pull together team leaders and account staff to Build and delegate work plans, communicating progress to account executives.• • Managing the Tealeaf ecosystem by ensuring consistency and integrity through a range of analytics, monitoring and optimization.• Responsible for end to end On-boarding Tealeaf, Rehydration and validation of Tealeaf AWS Infrastructure & Databases.• Designing Events, Dashboards, Alerts and Scorecards to provide business insight into key KPIs, site performance and site health.• Administering documentation of Infrastructure, Architecture, Network, conduct audit of events, troubleshoot issue & educate users.• Training Tealeaf Fundamentals to Business lines, Application Users, new Team members and Security teams.• Coordinating with client on Sev-1 by facilitating business continuity on accounts during regional and location outages.Attending the calls with customers on daily basis and monthly review meeting will also be conducted between customer and our associates.• Set clear expectations and goals for project teams. Track progress against timeline, milestones and budget, revise as needed.• Incorporated efficiency performance measurements into individual reviews to relate company successes to career success• Prepared estimates of billable hours for account executives and managed corresponding project workflow according to budget proposals .Improved accuracy of budgeted hours to increase company capacity and profit .• Proficient in MS-Project and managing the team with reporting activities • Tracking Infrastructure Management Services Team(Tivoli,Unix,Websphere,TIBCO,MQ,Build) across in our ODC.• Strong in MPP ,Chorus ,Planview for maintaining the attendance details of our 21 associates including Leave records . Show less

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  Acumen Systems Pvt Ltd

  Sept 2018 - Nov 2019

  Project Delivery Manager

  Working as a Project Manager for Middleware , TIBCO and IBM tealeaf for a Banking Organisation.Program Management including Project Initiation, Scoping, resourcing, scheduling, budgeting, risk management, and stakeholder communication.Coordinating with multiple vendors/Suppliers/ partners during SDLC Phases and to ensure to deliver through DevOps & Agile Methodology.Work closely with Enterprise Delivery Managers, Functional Solution Architects and with business teams to architect technology solutions to meet client needs.Understanding complex problems easily and come up with simple solutions Lead technical requirements gathering sessions and producing technical requirements and design documents.Verifying Analysis, Requirement, Landscape (Business Specification, Technical, Risk , Security & Compliance) Show less

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  Mindgate Solutions

  Nov 2019 - Nov 2020

  Project Manager Scrum Master

  Effectively manage the end-to-end lifecycle for the Incident, Problem, Change and Request Fulfilment processes.Responsible for SLA KPI targets being met, ensuring that any team or supplier at risk of breaching SLA are informed and appropriate action plan is taken.Identify, prioritize and resolve regulatory reporting observations and issues, partnering with relevant internal stakeholders to mitigate risk.

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  L&T Infotech

  Apr 2021 - now

  Senior Project Manager

  Effectively manage the end-to-end lifecycle for the Incident, Problem, Change and Request Fulfilment processes.Responsible for SLA KPI targets being met, ensuring that any team or supplier at risk of breaching SLA are informed and appropriate action plan is taken.Identify, prioritize and resolve regulatory reporting observations and issues, partnering with relevant internal stakeholders to mitigate risk.Ownership and successful delivery of multiple projects across the ORC Change book of work and roadmapTaking ownership of escalations, directing, and facilitating resolution activity.Weekly review of the E2E change management process & holistic reporting to the SMT stakeholders through standardized dashboards &collaborative working with clients and suppliers.Proficient use of ticketing toolsets including ServiceNow and Remedy for effective Incident and Request queue management.Enforce CI/CD adoption for all application team Continually improve CI/CD tools, processes and procedures.Support the development of the Service Management processes and associated tools to meet the needs of the business.Production of trend and causal analysis for incidents, presenting findings and recommendations.Comprehensive daily, weekly, and monthly reporting for Incident, Change, and Request Management.Documentation and ownership of the Service Management processes for Incident, Change, Problem and Request Fulfilment.Identify, document, and implement Continual Service Improvements (CSI).Support internal reviews from Internal Audit and Compliance, understanding and challenging observations, agreeing remediation points and applying lessons learnt across other reporting.Engage and participate in Market Regulatory forums and National Competent Authority notifications to ensure Citi are kept well informed and aware of all industry developments Show less