Abel A.

Experience

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  Guaranty Trust Bank SL Ltd

  Apr 2015 - Dec 2018

  Customer Service Representative

  Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support. Show less

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  UBA Group

  Dec 2018 - Feb 2023

  • Ensured effective and timely service delivery to customers at all customer service units.• Provided service support needs for tellers; ensured the teller cubicles are manned and functional at all times.• Maintained a customer friendly disposition at all times.• Ensured prompt TAT in line with service level agreement.• Ensured timely preparation and rendition of reports to internal and external parties as required from time to time.• Acknowledged of MICR cheques issued on the system.• Supervised the activities of all tellers.• Prompt and accurate consummation of all transactions within the bank’s approved turnaround time• Administration of Cash and Vault.• Ensured availability and workability of working tools for tellers• Authorized all cash transactions above tellers’ limits• Reviewed teller’s payout limit, taking into cognizance the teller’s error rates• Ensured that branch ATMs are functional at all times and that the ATMs do not run out of cash• Ensured transaction vouchers are called over after the close of business daily• Maintained up-to-date cash tellers’ proofs and vault registers.• Ensured the branch maintains cash holdings within the approved COP limit.• Ensured zero fraud tolerance / error rates Show less . Ensuring that all ATM terminals are kept clean and maintained in good condition.• Hourly check on ATM to ensure uptime, clear cash jam and fix machine errors to make the machine are up and dispensing• Controlling ATM cash according to laid-down instructions. • Balancing cash at the required intervals. • Reporting and action differences in ATM cash promptly. • Ensuring that ATM cash is safeguarded against unnecessary and preventable loss.• Action ATM reports as listed on the Duty List promptly in terms of laid-down instructions. • Reconcile ATM cash daily. • Action Care Suspects accurately and on time, resulting in reduced operating losses.• Following standardized routine procedures for control purposes. • Drawing on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings. • Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximize productivity. Show less • Represented the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers• To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals• Verified and received loan and utility bills payments.• Time-stamp(Validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action• Reconciled cash drawer by proving cash transactions; counting and packaging the money, turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency• Ensured proper and accurate balancing of cash transactions on a daily basis and ensure there is no pending transaction left on the system before closing for the day.• Promoted the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.• Escalated issues on cash shortage, overpayment, loss and theft.• Maintained the highest level of confidentiality with all information obtained• Complied with all bank and regulatory body policies, procedures and regulations• Answered customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line• Other duties as assigned by the Cash Officer Show less

  • United Bank for Africa Plc

    Dec 2018 - Feb 2023

  • Relief Cash Officer

    Mar 2021 - Sept 2021

  • ATM Custodian

    Dec 2019 - Jul 2021

  • Bank Teller

    Dec 2018 - Dec 2019
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  New Incentives

  May 2022 - Dec 2022

  Field Officer

  Monitor immunization services at remote clinics.Enrolling infants at clinics for Conditional Cash Transfer (CCT)Generate data by interacting with clinic staffs and beneficiaries to improve the quality of immunizationConduct high quality assessment of clinics and immunization servicesCreating awareness about deadly and killer disease and getting infants vaccinated against such diseasesAny other task assigned by management

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  First Bank of Nigeria Ltd.

  Feb 2023 - now

  Team Non-Lead Financial transaction