Tali Kaur

Experience

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  NatWest

  Jul 2010 - Jan 2011

  Customer Service Officer

  Act as the first point of call of personal banking customers, ensuring that their needs and concern were addressedOffer appropriate products and services which benefited customers while maintaining good relationships to encourage future salesGenerate a number of sales leadsAttend customer queries in an efficient, accurate and courteous manner. Work within internal Bank risk guidelines as well as those of external bodies such as the FSA in addition to adhering to Data Protection legislation Show less

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  Virgin Media

  Aug 2011 - Aug 2014

  Operations Centre Representative

  Managing a portfolio of 50 plus technicians on a daily basisDelegating jobs to technicians and ensuring they arrive within the correct time slotProviding complicated solutions to field managers about customers’ products to ensure excellent customer service was maintained. Guaranteeing that customers are satisfied with technicians’ workReaching various targets set including outbound calls and inbound call targetsUsing Microsoft packages such as Microsoft Word and Microsoft Excel on a daily basis.Liaising with and providing support to field managers and principal technicians from around the country Using Microsoft packages such as Microsoft Word and Microsoft Excel on a daily basis to derive various statistics and reports to determine the performance of the technicians being managed. Show less

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  Connect Group

  Aug 2014 - Sept 2016

  Senior Data Officer

  Working for the company’s largest client, Jaguar Land Rover, as senior data analyst of the Importer Markets I have successfully launched over 200 country’s online car configurators. I worked closely alongside over 30 countries from around the world to conduct various analysis on their data sets, and then present these in an easier to understand format.I provided insightful analysis, reporting and dashboards to a variety of stakeholders from the initial planning phase to global launches. Communicating effectively at all levels building strong relationships with external clients, stakeholders enabling cross-functional working partnerships.I extract a variety of large data sources, and conduct extensive data manipulation to interrogate and draw intelligence/insight to inform business decisions and improve processes. This data can be quite varied and could be anything from market sales data, employee data and technical rule issue data.Conduct root cause analysis of data modelling, development and imagery issues; ensuring web based applications and system data are accurate and running efficiently. This involves assisting the Asset Executive to implement system changes and fixes.Interpreting complex data into an easier to understand format and communicating this information at all levels i.e. the client, developers or stakeholders.Single point of contact for data services, ensuring all processes and procedures are kept up-to-date.Established criteria for each milestone within the configurator road map as a means to measure developmental progress.Visualized and created detailed project plans to sustain quality, from the initial planning phase to implementation and live launch.Led bi-weekly calls, communicating effectively to balance business needs and client priorities.Liaised with a network of clients on a global scale, working across different time zones having the ability to be flexible. Show less

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  The Midcounties Co-operative

  Sept 2016 - Mar 2017

  CRM Analyst

  Working alongside the company’s marketing team, responsible for utilising the CRM system to help business groups deliver effective and targeted multichannel marketing campaigns. This based on clear segmentation of customers and members. Communicating evaluation reports to analyse campaign results, highlight trends and make recommendations to optimise performance. Duties:Utilising the CRM system to support campaign activity by creating data selections, cleansing data and completing file extractions to produce mailing lists. Assisting with the email build, producing relevant targeted contact lists to ensure the appropriate customers are contacted. Supporting SMART coupon activity in Food stores by conducting data selections, creating campaign files, extracting files and working with Food IT to implement the campaign activity in store.Producing campaign briefs and supporting operational guidance as required ensuring effective campaign delivery.Conducting analysis of campaigns and producing performance reports for the trading groups, making observations and recommendations to ensure continuous improvement.Attending meetings to communicate analysis results and making recommendations to improve trading group campaigns. A strong working knowledge of all MS Office applications, including Microsoft Excel tools allowing me to derive formulas and reports, such as VLOOKUP and Pivot Tables dramatically improving productivity.A strong working knowledge of FastStats allowing me to derive data selections, cleansing data, exporting reports to ensure the relevant customers are targeted and analysis reports are derived. Responsible for ensuring Marketing Services meets its agreed service level agreements Show less

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  ABC ELECTRIFICATION LTD

  Mar 2017 - Mar 2018

  Working alongside the project team to manage the KPIs across the entire project to ensure the performance of the project meets the highest standards. This involves collecting, organising and studying data that provides business insight and producing and delivering high-quality data services that will include innovative analysis and recommendations. Duties: Liaising with the project team to collate evidence and ensuring all data is organised and quality checked. Educating the team on the importance of producing high quality evidence. Developing internal trackers and dashboards using advanced Microsoft Excel skills to provide sound data insight.  Conducting trend analysis of KPIs to stake holders and highlighting any areas of improvement. Providing performance reports to the Project Manager making observations and recommendations to ensure continuous improvement. Support the Project Manager on a daily, weekly and monthly basis providing insight on performance Producing visual dashboards for stakeholders to provide insight on the lifespan of the project using Microsoft Excel tools. Responsible for ensuring that KPI data is submitted to the Performance Management Team in accordance with their deadlines as well as client deadlines Responsible for identifying areas of improvement and rolling out and championing the Performance Improvement Plans related to the project Attending project review meetings and meetings with auditors, where necessary to ensure the project is represented.  Communicate with the Central Team and other projects to share best practice A strong working knowledge of all MS Office applications, including advanced knowledge of Microsoft Excel tools to derive formulas and reports, such as VLOOKUP, Pivot Tables and Macros to dramatically improve productivity. Show less

  • Performance Analyst

    Jun 2017 - Mar 2018

  • KPI Analyst

    Mar 2017 - Jun 2017
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  Aspiration Training Ltd

  Mar 2018 - Feb 2020

  Funding and Performance Analyst
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  Veolia

  Feb 2020 - Oct 2020

  Data Analyst
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  West Midlands Fire Service

  Oct 2020 - Feb 2022

  PowerBI Developer
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  Embracent

  Feb 2022 - Oct 2024

  As a Senior Analyst Developer, I design and develop dynamic data solutions using Power BI, Microsoft Fabric, Power Apps, and Power Automate. With a focus on delivering actionable insights, I create data models, build interactive dashboards, and automate workflows to streamline business processes. My role involves collaborating with cross-functional teams to ensure data-driven decision-making and integrating advanced analytics across various platforms to drive efficiency and innovation. As a Power BI Analyst Developer, I specialize in creating interactive, data-driven dashboards and reports that provide actionable insights. With hands-on experience in Power BI, I design and develop data models, perform data transformation using Power Query, and craft DAX calculations to optimize performance and visualization. I collaborate closely with stakeholders to ensure that business intelligence solutions align with their strategic objectives and help drive informed decision-making.

  • Senior Analyst Developer

    Jan 2023 - Oct 2024

  • Power BI Analyst Developer

    Feb 2022 - Jan 2023
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  Nourish Care

  Nov 2024 - now

  Power BI Developer