Olayinka Oguntuase , PMP

Experience

• 

  Sonite Teleoms

  Jan 2005 - Jan 2007

  Business Development Officer

  Organizing road shows for SIM activation and increased revenue generationDeveloping ideas for promoting salesCorporate MarketingRepresenting the company at Dealers forumManaging sub-dealers

• 

  Genrev Project & Services

  Dec 2007 - Mar 2008

  Site Acquisition Officer

  Develop Site Acquisition ScheduleAcquired over 50 BTS Sites for MTN, Celtel (now Zain), Visafone and Helios Towers in South Eastern and Western zones of NigeriaConducted site acquisition surveyCarried out site search with the use of Global Positioning Satellite(GPSMediating between Client (Telecom companies & Land owners Facilitated prompt payment to Land ownersPrepare Site Acquisition Report

• 

  Etisalat, Nigeria

  Apr 2008 - Dec 2008

  Retail Sales Executive

  Participated in the Launch (Startup) of Etisalat in Nigeria through the 0809UCHOOSEParticipated in the Number Redemption exercise as a follow up to 0809UCHOOSEDaily retail sales activities Customer Query resolutionCustomer service ManagementCustomer Relationship ManagementDaily Sales reportingParticipated in road shows & market “storms”

• 

  EMTS Limited

  Jan 2009 - Aug 2014

  Manage shop rollout projectsTrack & report Retail Strategy & Rollout Project spend to ensure it is within budget and review activities leading to over/under spend with stakeholders Support Experience Centre rollout efforts and manage fit-out value stream Manage the maintenance framework regime for Etisalat Experience Centres to ensure that vendors effect preventive and corrective measures on branded fittings according to established SLAs and in order to achieve clean street appeal and 100% shop operationalization Prepare regular Experience Centre maintenance reports Monitor and keep maintenance and repair costs on track and in line with budgetary provisions Initiate and implement Experience Centre maintenance procedures and preventive maintenance schedules Prepare and manage maintenance history database of all Experience Centre fittings and fixtures and proffer advice on replacement timelines for irreparable branded fixtures Prepare all project schedules required for implementation of the maintenance regime and liaise with relevant stakeholders to execute plan Show less Manage shop rollout projectsEnsure maintenance of shop fittings to achieve uniform “look & feel” in all Etisalat Experience CentresEstablish and maintain relationships with internal and external stakeholders in the shop rollout projectsEnsure prompt resolution of snags and issuesPlan and conduct Business Readiness Test (Shop simulation exercise) at the end of every shop projectPrepare weekly Project report Work with the design team to prepare design for each retail outletPrepare URS and design brief for Shops, Mobile Points of Sale and KiosksPrepare Project plan for all shop rollout projectsPrepare business cases for the rollout of Shops, Kiosks & Mobile Points of SaleManage internal stakeholdersManage vendors to ensure prompt achievement of set objectivesTrack & report Retail Strategy & Rollout Project spend to ensure it is within budget and review activities leading to over/under spend with stakeholdersRecommends and Support ideas to improve footfall in stores and eventually result in increased revenue generationAchievementsSuccessfully managed the deployment of Shop Rollout ProcessSuccessfully managed the deployment of Shop Snag/Issue Resolution ProcessA member of the team that launched Etisalat Retail Channel A member of the team of 3 to deploy over 200 Retail touch points in 4 years-2009-2014A strategic member of the team that deployed the first set of Etisalat High Value Stores (one of which is a Flagship Store)Managed the successful deployment of 6 Franchise Stores in the Pilot phase of Etisalat Franchise ProgramA member of the team that changed Etisalat Store design to a more customer friendly, data centric store with interior that breeds emotional connection with customers and increase data uptake Show less

  • Specialist

    Aug 2013 - Aug 2014

  • Analyst

    Mar 2010 - Jul 2013

  • Retail Sales Executive

    Jan 2009 - Feb 2010
• 

  EMTS (Etisalat)

  Sept 2014 - Jul 2017

  • Manage the design, deployment and upgrade of Dealer Alternate Channels, DAC• Manage and coordinate all shop design projects from brief to implementation and ensure that the delivery of shop concepts translate to positive consumer shopping experience while increasing brand perception/equity• Continually develop and refine design and implementation methods with the design team with aim of continuously improving customer experience across all footprints and present recommendations to management for approval• Allocate resources among several projects to support on-going requirements for deployment across channels.• Assess, review and audit existing deployment and maintenance processes in line with current state and strategy of the company.• Research and recommend new and effective touch point options in line with the company’s strategy for ensuring ease of reach, promotion of excellent service delivery and growth in revenue• Continually conduct risk assessment and analysis with a view to help manage risks and recommend mitigating measures for minimizing or eliminating risks in future• Manage interactions with stakeholders in ensuring best terms are included in lease agreement in favor of EMTS• Constantly plan, review and manage shop maintenance plans and activities in line with standard and budget• Oversee and ensure maintenance of all stores to maintain the desired “look & feel” and create exceptional customer experience through emotive connection with “experience centers”• Constantly review and manage shop maintenance process • Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity• Plan, Manage and implement the budget for Etisalat footprint expansion and maintenance• Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives Show less Manage the design teams in the preparation and production of all EMTS shop drawings according to agreed specifications and in line with company standardsEnsure all quality assurance standards are recognized and incorporated in EMTS’s shop design conceptsManage and coordinate all shop design projects from brief to implementation and ensure that the delivery of shop concepts translate to positive consumer shopping experience while increasing brand perception/equityContinually develop and refine design and implementation methods with the design team and present recommendations to the management for reviewParticipate in the planning of all shop opening eventsImplement the shop design work programs and plans in line with agreed upon procedures and guidelinesAssist in planning and managing the human and material resources of the Retail Rollout Unit to optimize performance, morale and enhance productivityManage inter-functional relations to ensure synergy across the various departmental functionsProvide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectivesPrepare/compile agreed periodic activity and performance reports for the attention of the Retail ManagementContinuously assess and review the activities of the shop design/rollout team, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the teamEstablish and maintain relationships with key internal and external stakeholders Show less

  • Maanager, Deployment and Maintenance

    Sept 2016 - Jul 2017

  • Manager, Shop Rollout

    Sept 2014 - Sept 2016
• 

  EMTS (9mobile)

  Jul 2017 - Dec 2018

  Manager, Deployment and Maintenance

  • Manage the design, deployment and upgrade of Dealer Alternate Channels, DAC• Manage and coordinate all shop design projects from brief to implementation and ensure that the delivery of shop concepts translate to positive consumer shopping experience while increasing brand perception/equity• Continually develop and refine design and implementation methods with the design team with aim of continuously improving customer experience across all footprints and present recommendations to management for approval• Allocate resources among several projects to support on-going requirements for deployment across channels.• Assess, review and audit existing deployment and maintenance processes in line with current state and strategy of the company.• Research and recommend new and effective touchpoint options in line with the company’s strategy for ensuring ease of reach, promotion of excellent service delivery and growth in revenue• Continually conduct risk assessment and analysis with a view to help manage risks and recommend mitigating measures for minimizing or eliminating risks in future• Manage interactions with stakeholders in ensuring best terms are included in lease agreement in favor of EMTS• Constantly plan, review and manage shop maintenance plans and activities in line with standard and budget• Oversee and ensure maintenance of all stores to maintain the desired “look & feel” and create exceptional customer experience through emotive connection with “experience centres”• Constantly review shop maintenance process.• Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity• Manage and coordinate all shop design projects from brief to implementation and ensure that the delivery of shop concepts translate to positive consumer shopping experience while increasing brand perception/equity Show less

• 

  HealthPlus Limited

  Jan 2019 - Apr 2019

  Head, Project
• 

  Innov8 Space Solutions

  May 2019 - Mar 2021

  Principal Partner
• 

  CAP Plc

  Mar 2021 - now

  Retail Expansion Manager

  • Formulate and implement footprint expansion strategy Pan Nigeria• Project Manage the deployment of store.• Continuously identify gaps and opportunities to increase market share and grow revenue• Drive compliance to operational excellence in stores• Continuously seek ways to improve customer experience at all touchpoints• Manage onboarding process for new partners (Franchisees)• Manage the revamp of all existing stores to the new customer centric store design.• Manage store design for every store to ensure uniformity and standardization across all store categories.• Manage internal and external stakeholders before, during and after store deployment.• Enhance visibility for all existing stores and design visibility into the new ones.• Continuous liaising with management to improve customer experience in CAP’s retail outlets.• Manage risks associated with footprint growth and operational efficiency in all CAP stores• Ensure efficient deployment by working with various internal teams and our partners to manage reduction in OPEX and CAPEX.• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Continuously improve and monitor store deployment and operations processes to boost long-term business success• Establish and administer annual budget with effective controls to prevent overage and support sustainability objectives.• Evaluate suppliers to assess quality, timeliness and compliance to scope, maintain tight cost controls and maximize business operational efficiency.• Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands• Allocate resources among several projects to support on-going requirements for deployment across different categories of stores Show less