Shady Wanis

Experience

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  Suez Canal Bank

  Jan 2007 - Apr 2007

  Trade Services Officer - Letters of Credit and Documentary Collection

  •Meet clients and identify their Trade needs.•Receive LCs and collection documents applications•Following up the maturity dates for clients’ obligations.•Calculating commisions and other expenses, interests that will be collected on these obligations.•Assist in the preparation of credit reports required by credit department and other Departments about opened LCs and Collection Documents.•Recording the accounting entries manually and using (Globus and open term) programs on PC.. Show less

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  Lafarge Egypt

  Apr 2007 - Jul 2007

  Sales Administrator – Commercial Department
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  HSBC

  Aug 2007 - Aug 2017

  1. Handle ( SMEs, Business Banking, Corporate and Global Banking) customer requests & inquiries regarding accounts related issues.2. Provide a single point for corporate customer service for commercial business products and services in different remote industrial areas (10th of Ramadan city, Sheroq and Obour City).3. Cross sell Bank services and products as commercial insurance, corporate credit card and trade business.4. Providing corporate clients with knowledge and responding to any inquiry related to Global trade and receivable finance.5. reviewing, checking the validity and prepare all corporate clients requests ;documentary credit requests , letters of guarantees and any trade documents before being executed.6. Arrange and attend meetings with Relationship Managers to discuss clients needs in detail. 7. Handling inquiries of Large Corporate clients like Samsung, Johnson & Johnson, Johmson Wax, Alshaya Group and Halwani via phone calls and E-mails 8. Handling application of telegraphic transfers/demand drafts from companies.9. Receiving and following-up corporate demand & term deposits accounts.10. Assisting customers in the completion of documentation for corporate Banking Services.11. Collecting references from new/existing customers to Cross-sell products and service to them (data in terms of names of the other people who might be interested in banking with HSBC).12. Take ownership of specific customer complaints from initial contact to problem resolution and Ensure a high quality service.16. Direct and refer customers to wealth management as appropriate.17. Handling under formation / Capital increase certificates issuance 18. Giving a proper training to the companies concerning payroll system.19. Coached and audited junior staff activities and work before being sent to other departments like Credit, CRM, remittance, compliance, and Legal..21. Investigating ,filling Money Laundry cases KYC and Filling SCC customers and updating register. Show less •Achieved Loans target, Credit Cards, and insurance products •Provided Clients with the most efficient financial options and services, and responded to all of their inquiries, and solved their disputes while updating KYC’s.•Monitored the branch accounts to insure that all transactions are abiding with the Regulations of Central bank of Egypt •Acted as Premier Manager Assistant by handling HSBC premier customers with high income and balance and cross selling bank products to the clients. •Held Leadership over all regulatory and compliance matters and the management of operational risk. Show less

  • Senior Customer Service Officer-Commercial Banking

    Aug 2009 - Aug 2017

  • Sales and services Officer

    Aug 2007 - Jul 2009
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  Abu Dhabi Commercial Bank - Egypt

  Aug 2017 - Aug 2021

  • Senior Relationship Manager SMEs

    Oct 2020 - Aug 2021

  • Relationship Manager SMEs

    Aug 2017 - Oct 2020
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  Arab Bank

  Sept 2021 - now

  Hub Head - Manager SMEs