Kris Mattson, CSSBB

Kris Mattson, CSSBB

Vice President

Followers of Kris Mattson, CSSBB596 followers
location of Kris Mattson, CSSBBJacksonville, Florida, United States

Connect with Kris Mattson, CSSBB to Send Message

Connect

Connect with Kris Mattson, CSSBB to Send Message

Connect
  • Timeline

  • About me

    Compliance Product Officer

  • Education

    • Marquette University

      -
      Bachelor of Arts (BA) English Language and Literature, General
    • Florida State College--Jacksonville

      -
  • Experience

    • Citigroup, NA

      Jan 1990 - Jan 2012
      Vice President
    • Citi

      Aug 2002 - now

      See the list of past and present jobs I have held at Citi.

      • Compliance Product Officer - Credit Cards Marketing

        Mar 2022 - now
      • Vice President

        Mar 1990 - now
      • Business Control Supervisor

        Aug 2002 - Aug 2011
    • Citigroup

      Sept 2013 - Jun 2018

      My responsibilities are to review, track and report on the consumer complaints submitted for all lines of business, i.e., Cards, Retail Bank & Mortgage, and to help train and update other employees on what is a complaint and the proper handling of them.The primary lines of business I provide support for are; all credit cards products, i.e., Brands & Retail including Macy's, and Collections & Recovery.I am also responsible for providing oversight with call monitoring & reporting for the team within our NICE recording application. Show less

      • Sr. Compliance Analyst - Consumer Complaints

        Jun 2015 - Jun 2018
      • Pricing Control Manager

        Sept 2013 - May 2015
    • Citigroup, NA

      Jun 2018 - Mar 2022
      Sr. Business Control Manager

      New role - accepted a position on the Sales Practices Oversight team for Brands and Citi Retail Services.Managed a team of analysts who investigated potential sales practices issues.

  • Licenses & Certifications

    • Six Sigma - Black Belt

      Apr 2016
  • Volunteer Experience

    • Graduate

      Issued by Blueprint for Leadership
      Blueprint for LeadershipAssociated with Kris Mattson, CSSBB
    • Chair Of The Board Of Directors

      Issued by Clara White Mission on Jun 2003
      Clara White MissionAssociated with Kris Mattson, CSSBB