Kris Mattson, CSSBB

Experience

• 

  Citigroup, NA

  Jan 1990 - Jan 2012

  Vice President
• 

  Citi

  Aug 2002 - now

  See the list of past and present jobs I have held at Citi.

  • Compliance Product Officer - Credit Cards Marketing

    Mar 2022 - now

  • Vice President

    Mar 1990 - now

  • Business Control Supervisor

    Aug 2002 - Aug 2011
• 

  Citigroup

  Sept 2013 - Jun 2018

  My responsibilities are to review, track and report on the consumer complaints submitted for all lines of business, i.e., Cards, Retail Bank & Mortgage, and to help train and update other employees on what is a complaint and the proper handling of them.The primary lines of business I provide support for are; all credit cards products, i.e., Brands & Retail including Macy's, and Collections & Recovery.I am also responsible for providing oversight with call monitoring & reporting for the team within our NICE recording application. Show less

  • Sr. Compliance Analyst - Consumer Complaints

    Jun 2015 - Jun 2018

  • Pricing Control Manager

    Sept 2013 - May 2015
• 

  Citigroup, NA

  Jun 2018 - Mar 2022

  Sr. Business Control Manager

  New role - accepted a position on the Sales Practices Oversight team for Brands and Citi Retail Services.Managed a team of analysts who investigated potential sales practices issues.