Jacqueline Kelley, ISA

Experience

• 

  Arizona State University

  Jan 2009 - May 2009

  Writing Tutor

  - Organize, facilitate, and track tutorial sessions - Displayed creativity and effective problem solving when seeking new approaches to teaching and guiding students;- Assessed and explained varying areas of difficulty within a students’ writing;- Diffused stress and tension by encouraging and complimenting students.

• 

  R.R. Donnelley

  Jul 2010 - Aug 2011

  Proofreader

  - Ability to use sound judgment- Good organizational skills and follow through- Possess excellent oral and written communications skills- Demonstrate ability to accurately follow instructions and apply attention to detail to finished product- Ability to access style on intranet- Troubleshoot difficult or incomplete style templates- Work within a group to ensure large documents follow style consistently and accurately

• 

  R. R. Donnelley

  Aug 2011 - Dec 2012

  Production Coordinator

  - Responsible for organizing and coordinating office operations and procedures in order to ensure prioritization of work to guarantee on-time delivery- Supervises office staff, including scheduling vacations and preparation of time sheets- Monitor quality control on completed work- Creates and provides training and development for staff; assists Manager with Performance Appraisals- Respond to incoming telephone calls, emails and walk-in submissions of work- Anticipate problems and seek to resolve them; recognition of when to properly escalate issues to the Manager Show less

• 

  Chase

  Jan 2013 - Nov 2019

  Technical Writer

  •Collaborate and communicate across various departments to create a comprehensive document•Schedule and conduct cross-departmental meetings•Conduct one on one meetings with subject matter experts in order to write process steps•Manage multiple projects in a fast-paced, deadline-driven environment•Create and provide training and development for new Technical Writers•Update template and related documentation to reflect most current guidelines•Gather and organize project information into a comprehensive narrative document Show less

• 

  EPX

  Apr 2019 - Nov 2019

  Technical Writer
• 

  North American Bancard

  Nov 2019 - now

  • Senior Compliance Analyst

    Jun 2023 - now

  • Compliance Analyst

    Nov 2019 - Jun 2023