Jacqueline Kelley, ISA

Jacqueline Kelley, ISA

Writing Tutor

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location of Jacqueline Kelley, ISAYoungtown, Arizona, United States

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  • Timeline

  • About me

    Senior Compliance Analyst at North American Bancard

  • Education

    • Northern Arizona University

      2005 - 2007
    • Arizona State University

      2007 - 2009
      Bachelor of Arts (B.A.) English Language and Literature, General 3.87

      Minor in Sociocultural Anthropology

  • Experience

    • Arizona State University

      Jan 2009 - May 2009
      Writing Tutor

      - Organize, facilitate, and track tutorial sessions - Displayed creativity and effective problem solving when seeking new approaches to teaching and guiding students;- Assessed and explained varying areas of difficulty within a students’ writing;- Diffused stress and tension by encouraging and complimenting students.

    • R.R. Donnelley

      Jul 2010 - Aug 2011
      Proofreader

      - Ability to use sound judgment- Good organizational skills and follow through- Possess excellent oral and written communications skills- Demonstrate ability to accurately follow instructions and apply attention to detail to finished product- Ability to access style on intranet- Troubleshoot difficult or incomplete style templates- Work within a group to ensure large documents follow style consistently and accurately

    • R. R. Donnelley

      Aug 2011 - Dec 2012
      Production Coordinator

      - Responsible for organizing and coordinating office operations and procedures in order to ensure prioritization of work to guarantee on-time delivery- Supervises office staff, including scheduling vacations and preparation of time sheets- Monitor quality control on completed work- Creates and provides training and development for staff; assists Manager with Performance Appraisals- Respond to incoming telephone calls, emails and walk-in submissions of work- Anticipate problems and seek to resolve them; recognition of when to properly escalate issues to the Manager Show less

    • Chase

      Jan 2013 - Nov 2019
      Technical Writer

      •Collaborate and communicate across various departments to create a comprehensive document•Schedule and conduct cross-departmental meetings•Conduct one on one meetings with subject matter experts in order to write process steps•Manage multiple projects in a fast-paced, deadline-driven environment•Create and provide training and development for new Technical Writers•Update template and related documentation to reflect most current guidelines•Gather and organize project information into a comprehensive narrative document Show less

    • EPX

      Apr 2019 - Nov 2019
      Technical Writer
    • North American Bancard

      Nov 2019 - now
      • Senior Compliance Analyst

        Jun 2023 - now
      • Compliance Analyst

        Nov 2019 - Jun 2023
  • Licenses & Certifications

    • Internal Security Assessor, I

      PCI Security Standards Council
      Jan 2020