Mark Hollowell

Experience

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  Exxon-Mobil

  Mar 2005 - Mar 2006

  PC Technician

  Upgraded PC infrastructure to Windows 2000 for corporate headquarters.

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  OCC

  Mar 2006 - Nov 2016

  Senior Helpdesk Analyst

  Provided level 1, 2, and 3 support for approximately 600 users in the Keller and Chicago offices using a combination of virtual and physical systems. H/W was Dell Optiplex and Latitude models along with WYSE thin-clients. Projects included converting existing physical system users to virtual machines utilizing Unidesk, VMWARE, and Teradici. Daily task included Primary contact for Helpdesk via phone, chat and walk-ups., monitoring the McAfee EPO server, creating new VMs for new hires, working Incidents and SRs from the ServiceNow queue and performing follow-ups. De-commissioned physical units per RegSCI protocol. Tracked physical inventory of desktops, laptops, printers, toners, and inks in ServiceNow. Trained incoming co-workers in the use of the various consoles and phone etiquette Show less

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  Ascendion

  Sept 2020 - now

  Site Lead