James Andrus

Experience

• 

  Idaho State University

  Sept 2013 - May 2014

  Alumni Relations Officer

  -Built relationships with alumni by establishing common ground and then updating them on campus events in order to solicit donations-Set the department record for funds raised at $43,000 over a six month period

• 

  Best Buy

  Jun 2014 - Apr 2015

  Microsoft Consultant

  -Gathered latest information from conferences and trainings in order to coach colleagues on the latest information from Microsoft-Held weekly huddles in order to distribute information on Microsoft updates-Continually met sales goals resulting in promotion to full-time and raise

• 

  Alterra Pest Control

  Apr 2015 - Sept 2015

  Route Manager

  -Developed working relationships with potential/past clients to ensure the highest customer retention rate on the team, 98% of clients continued beyond their first two services -Created training videos to educate the team on various approaches to overcome objections

• 

  C3/CustomerContactChannels, Inc.

  Sept 2015 - Oct 2016

  Subject Matter Expert

  -Chosen to pilot implementation of First Call Resolution Program in recognition of ongoing success and motivation to succeed, successfully implemented for replication by other teams -Provided training support to colleagues in resolution of issues-Refined communication/multitasking skills while resolving customer issues by simultaneously managing multiple applications, monitors, and incoming phone lines

• 

  Fred Meyer

  Oct 2016 - Apr 2019

  Produce Clerk

  -Engage with customers to cultivate brand loyalty, rewarded with lasting relationships with several regular customers -Support increased achievement of metrics through unfailing attention to detail (16% increase over last quarter)-Collaborate with team members to meet deadlines and accomplish department goals-Assist in improving employee satisfaction through voluntary participation in Cultural Council

• 

  Renova Worldwide

  Apr 2019 - Aug 2024

  • President

    Jul 2020 - Aug 2024

  • Director Of Operations

    Sept 2019 - Jul 2020

  • Operations Specialist

    Apr 2019 - Sept 2019
• 

  Smoothie-N-Go

  Feb 2024 - now

  Co-Owner
• 

  Nutragem

  May 2024 - now

  Founder & CEO