Roland Navarra

Experience

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  University of Science and Technology of Southern Philippines

  Jun 2004 - Mar 2006

  IT Instructor

  • Lectured on IT subjects covering Structured Cabling, Computer Organization and Architecture, Relational Database Server Administration, and Computer Interfacing.• Pioneered in employing IP network-based remote control models for Computer Interfacing Projects to be accessible via web browsers and client-installed software for students taking up computer interfacing subjects• Pioneered in using the MySQL Relational Database Server as a learning tool for students taking up the Relational Database Server Administration subject Show less

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  Central Mindanao University

  Jun 2005 - May 2008

  IT Instructor, Network Administrator

  • Headed the University Management Information Systems Office Network and Hardware Support Team managing the campus network infrastructure, data-centre, Linux Internet and Intranet servers, and computer laboratories.• Planned, specified, evaluated, and recommended in the University’s ICT hardware, software and networking requirements and procurements, and liaised with suppliers and service providers on the technical and performance requirements to ensure cost-effective solutions complied with service-level agreements• Developed the course syllabus and lectured on Networking and Linux Systems Administration subjects for the Bachelor of Science in Information Technology curriculum• Planned and designed the University’s fiber-optic backbone network replacing the existing wireless backbone network to provide a reliable and high-performance network enabling students, faculty, and staff to access Internet and Intranet services throughout the campus Show less

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  Mblox (now Sinch)

  Aug 2008 - Feb 2017

  • Principally responsible for the integrity of connections between the third party carriers or operators and the Mblox messaging platform.• Manage end-to-end operator integration projects to validate specifications, deploy and test the connections including the coordination of internal and external resources and stakeholders• Lead and mentor a team of six tier III service operations engineers responsible for managing the globally distributed Mblox Messaging Platform and resolving escalated customer tickets and issues.• Plan, schedule and execute maintenance updates to the Mblox messaging platform.• Manage and track enterprise SSL certificates and digital ID’s integrated in to the global Internet and intranet portals and web application sites. Show less • Lead and mentor a team of application support engineers providing 3rd level escalation path operational support to the global Customer Services and Network Operations Teams, managing the mBlox Messaging Platform, setting up of aggregator/operator connections, and creating/updating documentation and change management database entries• Work closely with the project managers and the Customer Services and Network Operations Teams in managing manpower and platform resources in the deployment of new software releases on the mBlox Messaging Platform• Started up “Training Fridays”, a short team training session running up to an hour where Production Engineers take turns to discuss on a new processes, features or components of the mBlox Messaging Platform with attendees including engineers from the Customer Services and Network Operations Teams• Guided the team to complete the setup, configuration and testing of 44 new aggregator/operator connections for 2013, providing more cost-effective routes to existing or new destinations, also an increase of 10% in the team’s output from 2012 even with a 20% headcount reduction Show less • Point of contact for 3rd level operational support escalation from the global Customer Services and Network Operations Teams on issues/incidents with the mBlox Messaging Platform• Mentored and guided engineers from the Production, Customer Services and Network Operations Teams in providing day-to-day technical support to issues and incidents, and creating/updating documentation and change management database entries • Completed the setup, configuration and testing of 12 new aggregator/operator connections, providing more cost-effective routes to existing or new destinations, that accounted for 30% of the team’s output for 2012• Worked closely with the project managers and the Customer Services and Network Operations Teams in providing application support during the deployment of new software releases on the mBlox Messaging Platform Show less • Provided 3rd level operational support escalation from the global Customer Services and Network Operations Teams on issues/incidents with the mBlox Messaging Platform• Worked closely with the Customer Services and Network Operations Teams in providing day-to-day technical support to issues and incidents, and creating/updating documentation and change management database entries • Completed the setup, configuration and testing of 7 new aggregator/operator connections in 2012, providing more cost-effective routes to existing or new destinations• Worked closely with the Customer Services and Network Operations Teams in providing application support during the deployment of new software releases on the mBlox Messaging Platform Show less

  • Operator Integration Manager

    Mar 2014 - Feb 2017

  • Team Leader, Production APAC

    Mar 2013 - Mar 2014

  • Senior Production Engineer

    Apr 2012 - Mar 2013

  • Production Engineer

    Oct 2009 - Apr 2012

  • High Capacity Engineer

    Aug 2008 - Oct 2009
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  Sinch

  Feb 2017 - Feb 2023

  Manager, Service Operations - Americas

  • Lead and mentor a team of application support engineers providing 3rd level escalation path operational support to the global cross-functional teams in the investigation of high complexity issues, configuration management and new product introduction on the Sinch Messaging Platform.• Resource and project management for platform maintenances and new product introductions. • Manage incidents, cross-functional team communications until resolution, and root-cause analysis• Drive talent and technology synergies following Sinch acquisitions Show less