Kok Sin Lee

Experience

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  SCEI

  Feb 2001 - Jul 2011

  Assistant IT Manager at A*STAR (SCEI)

  • Provide leadership in IT infrastructure operational activities to ensure service levels are maintained.• Responsibilities include budgeting, formulating policies, defining operational standards and processes, staff development and project management.• Collaborate with technology partners and service providers to explore innovative IT solutions and services to support business needs and initiatives of the organization.• Lead a team of engineers/analysts/helpdesk in delivering IT services (Systems, Network, Application and Helpdesk) to one of the research institutes.• Single point of contact between the research institutes and head office vis-a-vis a Service Level Agreement. Show less

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  Singapore Institute of Technology (SIT)

  Aug 2011 - Oct 2014

  Manager

  • Lead and manage system infrastructure projects.• Design SIT’s system infrastructure, include disaster recovery services.• Oversee the day-to-day system operations, which include server patches, upgrades, monitoring and tuning of system performance.• Ensure system availability through effective fault detection, deterrence, and resolution tools.• Establish and improve systems operation policies, practices, and processes.• Budgeting and project management with managing vendors and outsourcing contracts.• Evaluate new system technologies and recommend improvements to support business needs and initiatives of the organization.• Single point of contact between the CIT and Academic Programme vis-a-vis a Service Level Agreement Show less

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  Dentons Rodyk & Davidson LLP

  Oct 2014 - Mar 2020

  Manager

  • Managed a team of service desk engineers, providing technical assistance and troubleshooting for internal clients• Implemented best practices and standards for IT service management, ensuring high-quality and timely resolution of issues• Developed and maintained effective relationships with key stakeholders, vendors, and partners, ensuring alignment of IT services with business needs• Coordinated and delivered training and coaching sessions for helpdesk staff, enhancing their skills and performance• Monitored and analysed helpdesk metrics and reports, identifying areas for improvement and implementing solutions• Demonstrated strong communication, collaboration, and problem-solving skills, as well as a passion for customer satisfaction Show less

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  Dentons Rodyk & Davidson LLP

  Oct 2020 - May 2024

  Senior Manager

  As the Senior Manager of the Application Team, I oversee the design, development, and deployment of various software applications for our company. I am responsible for ensuring the quality, performance of the application products, as well as managing the budget, timeline, and resources of our projects. I also mentor and coach my team members, foster a collaborative and agile culture, and promote best practices and standards.

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  Singapore Institute of Technology

  Jun 2024 - now

  Senior IT Consultant