Denis Luzaic

Experience

• 

  Fujitsu

  Jan 2006 - Dec 2007

  Senior Problem Analyst

  - Senior Problem Analyst working as part of a Problem Management team - Performed key problem management functions in an outsourced environment on large customer accounts (3000-10000 employees)- Liaised with internal and external stakeholders including customer management on regular basis

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  Ericsson

  Jan 2008 - Aug 2008

  Proactive Service Manager

  - As a Problem Management Process Owner implemented ITIL based, robust Problem Management framework within Ericsson Australia

• 

  University of Sydney

  Sept 2008 - now

  As a Service Delivery Manager within Information and Communications Technology division at the University of Sydney i am responsible for service strategy, service provision and continual service improvement of the following service portfolios: • Student Administration Services• Student Support Services• Global Student Recruitment ServicesBy working closely not only with various ICT teams but also with relevant faculties and professional service units across the University, i endeavour to develop and manage business centric IT services aligned to University business capabilities and strategic direction whilst ensuring that ICT remains responsive and adaptive to University demand. Show less

  • Information and Communications Technology Portfolio Operations Manager

    Mar 2023 - now

  • Service Delivery Manager

    Sept 2014 - Sept 2023

  • Manager - ICT Problem Management

    Sept 2008 - Sept 2014