Luis Aguirre

Experience

• 

  Real Estate Solutions, LLC

  Nov 2005 - Sept 2008

  Network Operations Manager

  Handled all IT Operations as well as implemented and maintained a small network (50 +/= workstations). Ran online advertising campaigns as well as designing and maintaining several basic web pages. Oversaw the technical training on many Microsoft/Adobe programs such as Office, Photoshop, and Dreamweaver. Fielded between 10-30 cases a day ranging from simple password resets to printer installations, monitor and PC hardware upgrades, server maintenance and configuration.

• 

  Wynn Las Vegas

  Oct 2008 - Jan 2010

  Senior IT HelpDesk Technician

  Supported the Wynn & Encore Resort Towers from the IT Helpdesk. Worked 50-90 cases per day and covered everything from password resets, printer mapping, server logins, application account creations (such as Opera, IGT & Active Directory) telephone issues, PC hardware and software issues, as well as many other aspects of the Casino and Resort Tower. Occasionally responded to locations in person to resolve multiple issues.

• 

  Las Vegas Valley Water District

  Mar 2010 - Jul 2012

  Senior IT HelpDesk Technician

  Supported all the Las Vegas Valley Water District along with all other satellite locations including SNWA sites. Handled everything as a first point-of-contact and often worked with other IT teams to fix issues. Handled 30-50 cases daily, supported heavy involvement with Active Directory password resets, networking connectivity, hardware, and software problems throughout all Las Vegas & other sites.

• 

  IGT

  Jul 2012 - Jan 2020

  Worked within a team environment to support casinos from all over the world in IGT’s Advantage Software Suite. Daily remote support ranging from small local casinos to larger international properties with thousands of gaming machines. Led the successful implementation of remote connection procedures after properties transition to Global Support. Recipient of a multitude of Super Star, Silver Awards, Building Excellence & Spot Awards for outstanding customer service. Worked within a team environment to support casinos from all over the world in IGT’s Advantage Software Suite. Daily remote support ranging from small local casinos to larger international properties with thousands of gaming machines. Led the successful implementation of remote connection procedures after properties transition to Global Support. Recipient of a multitude of Super Star, Silver Awards, Building Excellence & Spot Awards for outstanding customer service.

  • Application Support Engineer ll

    Jul 2015 - Jan 2020

  • Application Support Engineer l

    Jul 2012 - Jul 2015
• 

  AMH

  Feb 2020 - now

  Applications Engineer at AMH, owning applications such as Microsoft Teams, Atlassian Jira Cloud, Box.com (Certified Professional), and a slew of other applications. I am laser focused on the Atlassian Cloud Suite and becoming a certified Jira Cloud Administrator. Systems Admin/Manager for the following applications: Microsoft Teams, Atlassian Jira (Cloud), Box.com (Certified Professional), ServiceNow, Miro, WalkMe, iCertis, Exterro, LegalTracker and currently supporting Oracle HCM. Contributed to deploying emergency remote applications & protocols during the Covid pandemic, have transitioned to permanently working from home.

  • Application Engineer

    Oct 2024 - now

  • IT Systems Manager l

    Jan 2023 - Oct 2024

  • IT Systems Analyst ll

    Feb 2020 - Jan 2023