Mark Booth

Experience

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  Wells Fargo Bank

  Jan 1992 - Jul 1996

  Customer Service Representative/Assumption Processor

  Reviewed and analyzed packages for completeness and gave credit recommendation. Handled incoming phone inquiries promptly and efficiently.

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  GMAC Mortgage/Wells Fargo Bank

  Jul 1996 - Oct 1998

  Loss Mitigation Processor

  Reviewed packages and performed analysis on loans for possible workout scenarios. Responsible for generating weekly and monthly reports for management review.

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  GMAC Mortgage

  Oct 1998 - Dec 1999

  Customer Loan Specialist

  Processed conventional refinance, purchase, and home equity transactions. Underwrote and approved delegated loan.

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  Homecomings Financial

  Mar 2000 - Apr 2006

  Managed a loss mitigation team and the respective workflow (short sales, deed-in-lieu’s, and note sales). Provided coaching on processes and procedures, maintained detailed quality control analysis, and worked with the team to ensure department goals were met or exceeded, providing feedback when necessary. Short sale, deed-in-lieu, modification, repayment plan negotiations, analysis, and processing. Reviewed severely delinquent loans for loss mitigation options, minimizing losses. Communicated with customers, real estate agents, and other authorized 3rd parties. Analyzed financials received from borrowers and counseled regarding available workout options. Short sale and deed-in-lieu negotiation, analysis, and processing. Minimized losses through consistent review and analysis of information provided. Communicated with customers, real estate agents, and other authorized 3rd parties. Handled inbound and outbound calls on delinquent accounts to determine appropriate action. Assisted customers with workout options, including reinstatements, payment plans, and short sales.

  • Portfolio Supervisor

    Nov 2005 - Apr 2006

  • Universal Specialist

    May 2003 - Nov 2005

  • Loan Resolution Officer

    Sept 2002 - May 2003

  • Loan Resolution Specialist

    Mar 2000 - Sept 2002
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  GMAC Mortgage

  Apr 2006 - Jan 2011

  Loss Mitigation Specialist/Team Lead

  Managed the short sale process, ensuring that tasks were completed timely and efficiently, in accordance with investor, mortgage insurance companies, and internal guidelines. Served as liaison to collections, foreclosure, and bankruptcy departments. Communicated with customers, real estate agents, and other authorized 3rd parties. Minimized losses through consistent review and analysis of information provided.

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  REDC

  May 2011 - Apr 2013

  Loss Mitigation Supervisor

  Managed a team of asset managers and the respective short sale workflow for our client. Communicated process and procedure changes, ensuring compliance to FNMA guidelines. Worked with the team to ensure department and individual goals were met or exceeded. Resolved escalation calls from customers and real estate agents.

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  Wingspan Portfolio Advisors

  Apr 2013 - Jan 2014

  Unit Manager, Short Sales

  Managed a team of asset managers and the respective short sale workflow for our client. Communicated process and procedure changes, ensuring compliance to FHA guidelines. Monitored the performance of subordinates, providing feedback and coaching. Worked with senior management to monitor productivity and refine processes. Resolved escalation calls from customers and real estate agents.

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  ServiceLink, a Black Knight company

  Jul 2014 - Jul 2015

  Deed in Lieu Supervisor

  Manage a team of asset managers and the respective loss mitigation workflow for our client. Communicate process and procedure changes, ensuring compliance to clients’ guidelines. Prepare and distributed reports to help employees manage their portfolios, working with them to ensure department and individual goals were met or exceeded.

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  Rushmore Loan Management Services LLC

  Aug 2015 - Jul 2020

  Loss Mitigation Supervisor

  Managed and guided a team of Asset Resolution Specialist’s (SPOC’s) and the loss mitigation workflows for investor’s portfolio. Communicated process and procedure changes, ensuring compliance to investor, as well as company and CFPB guidelines. Monitored and measured employee performance, including quality, according to department standards and met regularly with employees, providing feedback monthly and coaching when required. Handled customer escalations and followed up, as needed, through resolution. Worked on special projects including incentive reconciliation and policies and procedures. Maintained NMLS licenses in six (6) states, allowing company to collect debts in those states. Show less

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  Fay Servicing, LLC

  Sept 2020 - Jan 2022

  AVP, Modification Processing

  Managed a team of modification processors and the respective workflow for our clients. Communicated process and procedure changes, ensuring compliance to company and client guidelines. Monitored the performance of subordinates, providing feedback and coaching. Hired and coordinated training for new hires. Served as escalations contact, researching and responding to requests. Managed workload for associates to ensure SLA’s met. Worked with senior management to monitor productivity and refine processes. Show less

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  Selene Finance LP

  Feb 2022 - now

  Manager, Loss Mitigation