Ryan Thomas

Experience

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  Singapore Armed Forces (SAF)

  May 2015 - May 2017

  Lieutenant

  Led a team of 9 other officers to set up a gallery commemorating 50 years of National Service.Produced crucial reports and proposals that were the foundation of the final product while liaising closely with senior management and external vendors.Received and personally emceed for the Minister of Defense and other high-ranking officials.

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  Sembcorp Industries Ltd

  Jul 2021 - Jan 2022

  Residential Solutions Intern

  Built a dashboard using Power BI to provide a consolidated view of key sales metrics which helped reduce data search and tabulation time for key stakeholders within the OEM business development team.Performed extensive exploration & cleaning of call center data, and derived valuable insights which improved data integrity and augmented managers' ability for resolutions.

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  Accenture

  May 2022 - Jul 2022

  Testing Intern

  Facilitated an audit of the interface team's internal reporting processes during the Systems Integrated Testing (SIT) phase of a healthcare-related project.Reduced internal reporting errors by 85% by developing a Power BI dashboard with 39 different metrics that required in-depth knowledge of DAX programming and Power Query.

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  LanciaConsult

  Jan 2023 - Jun 2023

  Analyst

  Developed 2 Power BI dashboards encapsulating over 40 metrics using advanced DAX programming and a deep understanding of data model relationships for one of Singapore’s top educational institutions in a SSOT project.Supported the UAT and Go-Live phases of the project, executed clients’ change requests, and provided solution documentation. This resulted in increased efficiency in data handling and reporting for the client’s 5 distinct teams, including senior management.Began development of data visualization proof-of-concept for a leading global manufacturing company.Supported the business process redesign for an international preschool chain, including producing wireframes of the proposed app.Helped organize and conduct an internal Power BI workshop and competition for over 30 colleagues. Show less

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  HCLTech

  Sept 2023 - now

  Associate Consultant

  Scrum Lead | Digital Transformation | Agile & Waterfall | Stakeholder EngagementAs a Scrum Lead in a digital transformation project for a local statutory board, I managed six of 24 business functions; driving five solution drops over 18 months and accelerating deployment timelines by 20%.Cross-functional leadership: Led an onshore and offshore team, collaborating daily to proactively resolve critical defects, ensuring seamless implementation and preventing project timeline overruns.Stakeholder engagement: Built trusted relationships with product owners and senior leadership, aligning business objectives with system capabilities—reducing requirement misalignment, reflected in a 30% drop in UAT feedback over the final two solution drops.Process optimisation: Overhauled Functional Specification Documents (FSDs) and user stories, providing clearer guidance for developers, streamlining workflows, and cutting rework by 30%.User Acceptance Testing (UAT) & readiness: Led 20+ UAT sessions, enabling product owners to achieve over 90% confidence in pre-Go-Live readiness.Training & adoption: Designed and delivered high-impact training programmes for diverse user groups of 8–12 trainees per business function, catering to both tech-savvy professionals and those unfamiliar with new technologies. Developed customised training materials and tiered learning approaches, leading to an 80% increase in system adoption rates. Show less