Merry Chris T.

Experience

• 

  Accenture in the Philippines

  Apr 2013 - Jan 2021

  Power Platform Developer - Developer for Power BI, Apps and Flow - Troubleshoots issues encountered with existing power apps - Provides supervision and consultation to 2 junior developers, involved with back end logic designs - Operates in an Agile development process and collaborates with onshore team Application Development Domain Lead for POS Applications - Started with the team on Dec 1, 2019 - Managed a development team for POS Application systems to deliver 6 projects - Address technical issues blocking progress of development - Created process guidelines to address quality issues recurring to the team - Created action plans to permanently improve quality and delivery performance - Acts as consultant to developers for database requirementsApplication Support Domain Lead for POS 3rd Line Support - Handles AM Domain for application maintenance for client POS system - Communiates issues to stakeholders and coordinates with peer systems with regards to production events - Provides guidance to team for challenges encountered - Point of escalation for off hours support - Manages team deliverables such as incidents SLA performance, minor enhancements, etc. - Involved with service introduction activities for new product development for POS systems Show less Roles:• Continuous Improvent Processes (CIP) Lead o Tracking all minor enhancement deliverables for the Application Maintenance domain of the project o Management reporting for minor enhancement progress• Splunk Developer o Part of project initiative for innovation o Involved as one of the administrators of the project in creating and maintaining dashboards to ensure for efficient monitoring support operations o Improved input data uploads to centralize data and avoid redundancy• Team Lead o Management reporting for weekly/monthly updates for the team o Ensures all team metrics are met o Identifies areas of improvements to reduce team maintenance/incident efforts o Manages team workplan and ensures timely reporting o Performs code reviews for minor enhancements and new service introductions o Provides guidance/mentoring to junior team members• Sub-team Lead o Ensures all deliverables are met for sub team managed o Initiates process improvements to reduce maintenance efforts o Conducts SQL performance tuning on queries/stores procedure o Coordinates with appropriate peer systems for faster resolution of incidents• Batch Escalation Lead o Conducts investigation within a given time frame to prevent delays on SLA o Provides action plans to major issues (e.g. delays, peer system dependencies) o Initiated to create alerts to reduce monitoring hours which led to removal of night shiftOther contributions: • Created/Modified documentations on how to handles issues • As an SME, conducts periodic knowledge transition to team to ensure knowledge retention*Recognitions:High Performer (August 2016)The Visionary (February 2017)Tools/Technologies:MS SQL 2005-2012, C#, SSIS, SSRS, ASG Zena, Splunk Show less Software Engineering AnalystRoles: Application Maintenance• 3rd Line Application Support o Provides not only resolution but root cause investigation for complex incidents across Store Applications (Front Office, Back Office, Reporting Module, Financial Services Portal) o Created tools and queries to reduce time spent on incident investigations o Created enhancements/Permanent fixes on batch erros• Batch Standby/ Back Up Batch Escalation Lead o Provides detailed investigations on batch issues before escalating to lead o Makes decisions on the absence of escalation lead*Recognitions:High Performer (October 2015)Tools/Technologies:MS SQL, C#, SSIS, SSRS, ASG Zena Show less Roles:• 3rd Line Application Support o Back Office SME o Provided 3rd level technical support for applications written in C# and ASP.NET o Provided investigations to resolve complex incidents, mainly for back office o Provided root cause investigation to recurring issues on back office o Communicates with end users for problem resolution o Created tools and process automations to reduce team maintenance effort• Batch Standby/ Batch Escalation o Provides detailed investigations on batch issues before escalating to leadTools/Technologies:MS SQL, C#, SSIS Show less

  • Software Engineering Team Lead

    Jun 2018 - Jan 2021

  • Software Engineering Sr. Analyst

    Dec 2015 - Jun 2018

  • Software Engineering Analyst

    Dec 2014 - Dec 2015

  • Associate Software Engineer

    Apr 2013 - Dec 2014
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  Yondu, Inc.

  Jan 2021 - Jul 2021

  Operations Lead

  Key ResponsibilitiesCommand Center Operations Lead (temporary - 2 weeks)- Ensures that team meets SLA targets- Delegates tasks to ensure efficient delivery for the team- Coordinates issues with client team- Manages schedule for resourcesApplication Support Lead- Oversees transition from client team- Assigns tasks to team to ensure coverage for delivery- Monitors SLA and creates reports for day to day activities- Coordinates with client team for improvements seen based on day to day activities(Acting) Operations Manager- Monitors performance of Command Center and Application Support Teams- Identifies problems and creates necessary action plan for the team- Provides guidance to leads to ensure consistency of delivery- Identifies issues on people engagement and defines action plans- Coordinates with client team to address issues affecting delivery Show less

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  Metrobank

  Aug 2021 - Sept 2022

  Assistant Manager

  Key responsibilitiesProgrammer Analyst - Application support for bank's web-based application - Collaborates with vendors to investigate and resolve issues - Coordinates activities for software deployments - Performs troubleshooting for issues raised by business users - Manages communication to business users to ease disconnect between IT and business

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  Accenture in the Philippines

  Oct 2022 - now

  Associate Manager