Michael Smith, MBA, A-CSM, PMP

Experience

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  Navy Federal Credit Union

  Jan 2011 - Apr 2012

  -Coordinated and organized the Financial Advisor’s schedule while managing marketing activities for the Brokerage Services department.-Interacted with potential clientele to find out what type of financial services they were interested in; set up appointments and meetings on a daily basis.-Acted as a catalyst for promotion and growth of Navy Federal Financial Group (NFFG) products and services through training activities and marketing events.-Over saw several compliance logs, log receipts; reviewed for accuracy and filed appropriately. Show less -Counseled current and prospective members about NFCU financial products and services.-Analyzed and researched problems related to financial accounts and loans.-Provided members and prospective members a full range of products and services offered by NFCU including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; consumer and real estate lending products; and credit/debit cards.-Assisted members with submitting consumer/equity loans.-Identified opportunities to cross service products and increase product penetration. Show less

  • Financial Services Coordinator

    Jan 2012 - Apr 2012

  • Member Service Representative

    Jan 2011 - Dec 2011
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  Client Solution Architects

  Apr 2012 - Sept 2016

  Strategic Business Analyst

  -Consulted with clients and provided recommendations for SPAWAR Systems Center Pacific (SSC Pacific) strategic planning.-Provided direct support to the Strategic Management Office Lead while supporting the Center Strategic Planning Meeting, the Balanced Scorecard (BSC), and Strategic Planning with the Business Portfolio Managers (BPMs).-Performed trend and gap analysis for BSC measures. Analyzed data and recommend areas for improvement.-Coordinated, planned, and moderated strategic planning efforts. Show less

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  SPAWAR

  Sept 2016 - Oct 2017

  Program Manager

  -Provided support to Business Portfolio Managers (BPMs); analysis, collection, and reporting of portfolio specific data.-Supported various data calls including regular reporting on project/portfolio metrics such as number of new projects created or closed during a particular time period, work reshaped, redirected, or rejected; included activities such as drafting preliminary responses, analyzing changes and report creation.-Gathered, maintained and analyzed data to enable strategic decision making by Leadership. Built visualizations in Tableau and Excel.-Worked with Project Managers to stand up projects. Tracked and reported on project compliancewithin the Work Acceptance Agreement (WAA) process; included assisting and identification of WAA changes and data clean up.-Reduced overall approval cycle time of Legal Support Agreements packages via process improvement efforts. Show less

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  Union Bank

  Oct 2017 - Jul 2021

  Scrum Master

  -Lead the agile transformation effort; stand up and shepherd new agile teams to a mature state.-Coach teams in correct Agile techniques, self-organization, and cross-functionality; adopt agile values and a growth mindset.-Drive Agile Product from vision state to production; collect customer feedback and iterate quickly.-Track progress and shield teams from outside distractions and interferences.-Collaborate with the Product Owner to manage the product backlog.-Coordinate daily stand up, sprint planning and any other scrum meetings (backlog refinement, release planning, retrospective, etc.)-Assist with staff hiring, interviewing, development, and advisory activities supporting management reporting.-Propagate agile values and practices throughout the company.-Create budgets and forecasts every quarter. Track and manage team finances.-Created a strategy to improve the overall software delivery processes, org structures, and architectures. Show less

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  Slalom

  Jul 2021 - Nov 2022

  Scrum Master

  -Lead diverse Scrum Teams (Enterprise Data & Analytics, Consumer Analytics, Supply Chain) from incubation to delivery; provide coaching to Teams and Product Owner.-Coordinate and lead all Sprint Ceremonies.

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  Apple

  Nov 2022 - Oct 2024

  Partner Program Manager - Wallet, Payments, and Commerce

  -Oversee onboarding experience for Partners seeking to provision an ID or driver's license to the Apple Wallet. Manage program schedule, Partner meetings and communications, driving successful launches.-Establish processes and outcomes, enhancing scalability for all future program expansion.-Manage cross-functional stakeholders and strategic priorities, risks, and resolve roadblocks.-Create and prioritize product backlog based on inputs from end-users and cross-functional teams.