Dhananjay R Pandey

Experience

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  Shreyas medicare

  Apr 2017 - Jul 2019

  Technical Support Engineer

  Roles & Responsibilities:->Main work is to support end-user & users training.->Handling Vendor Software such as (HIMS, Smart office, Saral pay pack).->Identifying, diagnosing, and resolving issues in mainframe hardware and Networking systems such as laptops, PCs, Server, N-computing, printers, routers, switches & projector.->Installing and upgrading hardware and network providing complete assistance while configuring hardware, software, and peripherals.->Providing one on one assistance to the end-user regarding the technical flaw, either by phone, mail, or in person.->Resolving network related issues like a local area connection problems, network access, mails, internet, etc.->Managed Inspect LAN infrastructure (crimping & punching) and fix minor or major problems/bugs.->Configure LAN printer, Wi-Fi printer, Barcode printer & Scanner.->Provided support for Windows OS & Servers and printer server configure. ->Develop & Maintain the hospital website.->Work with inventory, asset provide procedure, and handover the same.->Maintained Antivirus client/server & Firewall (Fort iGATE). ->Monitoring and maintaining performance on Firewalls of network and users. ->Coordinating with all IT Vendors regarding new requirements & existing systems. Show less

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  Welspun World

  Aug 2019 - Jan 2021

  Desktop Support Engineer

  Main work providing one on one assistance to the end-user regarding the technical flaw, either by phone, mail, remote or in person.* Identifying, diagnosing, and resolving issues related to hardware & networking systems such as laptops, PCs, Servers, N-computing, printers, routers, switches & projectors.* Installing and upgrading software, and hardware & providing complete assistance while configuring hardware, software, and peripherals (LAN printer, Wi-Fi printer, Barcode printer & Scanner).* Resolving network-related issues like LAN & WAN problems, network access, mails, internet, etc.* Provided support for Windows OS and Servers.* Work with inventory, the asset provides procedure, and handover the same.* Maintained Antivirus client/server & Firewall (Fort iGATE).* Coordinating with all IT Vendors regarding new requirements & existing systems.* Working with ticketing tools like ICD tool, Welcare tool, etc. Show less

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  Fusion Factor Corporation

  Jan 2021 - Mar 2024

  Senior System Engineer
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  MRI Software

  Jul 2022 - now

  Senior System Administrator