Krista C.

Experience

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  Big Heart Pet Brands

  Sept 2003 - May 2016

  -Managed comprehensive information management program for Consumer Affairs Department. -Developed and enforced consumer comment metrics for quality standards. -Partnered with QA and Operations IRC teams, and multiple other data sources, to inform Corporate Quality strategies. -Provided insights through regular and ad hoc reports for cross-functional leadership use, including: QA, R&D, Operations, Sales, Marketing, and Communications. -Benchmarked new products against industry and internal trends (comments and quality issue tracking). -Prepared and presented new product launch training for Consumer Affairs representatives. -Performed new and changing product cross-functional research, including documentation of concurrent projects. -Developed and maintained online department Knowledge/Information Database including architecture, content (procedures/processes, guidance, FAQs, consumer responses, etc.), and content audits. -Handled social media/sensitive complaint research and resolution. -Trained and coached all representatives on product and processes. -Provided insights through regular and ad-hoc consumer comment trend reports for Quality Assurance leadership, and participated in Issue Review Committee (IRC) team meetings. -Performed general maintenance of department Information Database. -Maintained CRM (SQL based) Database, including ETL. -Researched and resolved highly individual sensitive consumer complaints, including product recall situations. Show less

  • Product Coordinator/Systems Specialist

    May 2006 - May 2016

  • Representative Specialist

    Sept 2003 - May 2006
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  Allegheny Health Network

  Jan 2017 - Sept 2017

  Data Analyst

  -Maintained provider database for Credentialing, Privileging and Enrollment (CPE), including data clean-up and verification audits in preparation for system migration. -Prepared reports and queries for Vice President of CPE. -Developed dashboards, trackers and metrics for CPE.

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  Bayer

  Sept 2017 - Sept 2018

  Compliance Associate

  Contract through Joulé Technical-Support all aspects of device and disposables recalls, field corrective actions, and material holds, including crafting consignee communications, closure memos, and tracker development. -Project initiator and lead for Recall Process Improvement Project (process mapping, analysis, improvement, testing). Implemented Business Intelligence concepts and tools.-Support CAPA process through information transfer and verification.-Support Issue & Complaint Management team processes through form creation and development, and technical support-Train global quality personnel on recall processes Show less

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  DICK'S Sporting Goods

  Sept 2018 - now

  Manage Corporate Compliance & Ethics programs and initiatives, including development, implementation, training, maintenance, and monitoring/tracking. Activities include leading: -Policy and procedure governance -Legal/Compliance risk assessment administration and analysis-Mandatory compliance training strategy and enforcement-Monitoring and advancement of current compliance programs, including benchmarking and other data analysis. -Compiling and developing risk & compliance dashboards and insights for executive committee and Board (Audit Committee)-Ethics hotline administration and improvements (process and stakeholder value)-Code of Conduct maintenance, updates, and training-Anti-retaliation activities-Retail regulatory compliance assessments-Collaboration on regulatory and legislative research for retail compliance-Manage and develop direct reports; advise/mentor other teammates-Champion data-based decision-making-Other cross-functional project management, as needed Show less Coordinate and administer activities related to Corporate Compliance programs, including development, implementation, maintenance, and monitoring/tracking of compliance initiatives. Activities include: -Leading cross-functional collaboration on compliance-related projects; -Policy and procedure governance; -Risk assessment (identification, monitoring, and analysis); -Mandatory training strategy and enforcement; -Regulatory and legislative research; -Monitoring and advancement of current compliance programs; -Industry benchmarking and research; -Data analysis and analytics; -Process improvement. Show less

  • Compliance Manager

    May 2021 - now

  • Senior Compliance Analyst

    Jul 2020 - May 2021

  • Compliance Analyst

    Sept 2018 - May 2021