Anh Ng

Experience

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  Sanofi

  Feb 2012 - Jan 2013

  Human Resources Trainer

  . Recruited 57 employees including temporary and full-time employees.. Organized and planned work events to improve office morale.. Responsible for orientation of new employees.. Developed ethical rules and standards by collaborating with management for all employees.. Attended and contributed to training internal and external program for the following years.. Found recruits directly via the telephone. . Managed the data for candidates’ system.. Linked the company with the Intermediate Schools about training pharmacists. Show less

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  Vietnam Airlines

  Jan 2013 - Jul 2018

  Flight Attendant

  . Identified passengers’ issues, guided them through solutions and offered additional references for future use.. Use onboard computer systems of different airplanes to communicate with others, receive information, and complete work tasks.. Communicated in writing to complete detailed reports regarding incidents or discrepancies.. Coordinated with diverse colleagues effectively to serve thousands of global passengers which allowed me to familiarize with many cultures.

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  38 Smiles Dental Lab

  Oct 2018 - May 2021

  Team Leader

  . Designed and executed Excel data workbooks for materials inventory.. Completed four Standard Operating Procedures.. Troubleshoot orders to ensure completeness and promptness.. Trained six employees on developed laboratory procedures.. Managed scheduling for office personnel that maximized their efficiency.. Participated in continuous improvement and development of laboratory procedures.. Responsible for ordering production materials.

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  Fountain Valley Optometry

  May 2021 - Dec 2021

  Front Office Receptionist

  . Maintained the privacy of patient data and managed patient records.. Managed billing processes and patient payments.. Checked insurance coverage and supported patients with insurance queries.. Set up appointments, answered phone calls, and responded to patient inquiries.. Worked together with healthcare professionals to meet patient needs.. Maintained office equipment and managed the inventory of office supplies.

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  Oliver Healthcare Packaging

  Mar 2023 - now

  Responsible for developing business intelligence and analytics reports/KPI/dashboards across the organization. I work closely with key stakeholders from various departments and coordinate with them to validate and deploy the tools to users and provide insights to the business based on the analysis conducted. This supports Oliver's efforts in the journey toward digital transformation, facilitating data-driven decision-making. Tools used includes Tableau, Microsoft Report Builder, SAP Analytics Cloud, Zoho Analytics, SQL, and Python Show less

  • Analytics Developer

    Apr 2024 - now

  • Data Analyst

    Mar 2023 - Apr 2024
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  Upwork

  Jun 2023 - May 2024

  Freelance Business Intelligence Consultant

  Collaborate with two fellow team members to address client requests for data analysis. We've crafted custom reports and dashboards, and make sure to communicate our findings clearly and meaningfully.

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  Community Action Partnership of Orange County

  Oct 2023 - May 2024

  Business Intelligence Analyst Intern

  I've developed Excel dashboards for funding proposals and managed program metrics with Tableau and Power BI. With skills in SQL, I have supported enhancements in data analysis and reporting. My work with Python has helped increase data quality by addressing inconsistencies, leading to a 40% improvement. I have also participated in resolving data challenges, utilizing tools for accurate location mapping, and have been involved in creating automated flyers in Canva that focus on key metrics.