Nelson David Acevedo Osorio

Experience

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  Grupo Éxito

  Dec 1994 - Dec 1996

  Grupo Exito's Packer

  During my bachelor studies, this company help me to attend to my main needs, was an amazing company (and continues to be), and for those who were looking for a flexible job option and respectable.On Sundays, holidays, and special dates, I learned a lot about customer service and the best practices to pack and move the shopping of Grupo Exito's customers. I loved those days !!!

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  GUIA LIMITADA MEDELLIN

  Jan 1997 - Dec 1997

  Internship student

  The Bachelor's degree requires getting more experience before finishing the program, Guia Limitada was my internship, there I was attending different roles like the Development and Maintenance of the applications, the Infrastructure Support, The IT regular purchasing, Backup/Restore Activities, Training, End-user, and Managers personalized support.

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  COMPAÑIA LATINOAMERICANA DE SOFTWARE - LASC

  Jan 1998 - Feb 1999

  Junior Development Analyst

  • Development of different modules assigned like a project member during the integration of the new Bank Bancolombia.• Operation and management of the development environment. • Compiling the new version of the product and delivering it to the QA and Production Environments.

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  Bancolombia

  Feb 1999 - Oct 2008

  Design and implementation of the Service Desk Management Process and the Incidents Management process. Supported in COBIT 4.1 and ITIL V3 (Service Support Module).• Part of the team responsible for the implementation of the risk-based audit model and the operational loss model for the attention of IT incidents and the IT support area.• Leader of the second and third level of support in the attention of IT incidents.• Project member to adopt the new methodologies proposed by the merger of the Bank and for the internal changes of the Vice Presidency of technology, guaranteeing their implementation within the work teams in charge.• Construction, evaluation and selection of proposals (RFIs and RFPs) for projects and services in outsourcing modality.• Outsourcing contract management.• Direct participation in the delivery of solutions to the support areas and suppliers. Show less

  • Leader of Second level IT Support

    Oct 2006 - Oct 2008

  • Local Networks Leader Analyst

    Jun 2002 - Oct 2006

  • Development Analyst Level 2 for Channels

    Feb 1999 - Jun 2002
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  Renting Colombia SAS

  Oct 2008 - Oct 2018

  Consolidate corporate strategy for telematics and Internet of things products and services, guaranteeing the Corporate DNA inclusion established for the "Mars 2022" Strategy: Easy, Innovative, Expert, and with International Projection.• Product Owner: Telematics e IoT Renting Colombia. • Leader of Telemetics Team.• Define, maintain and implement the portfolio within the budget.• Develop the new products and services related to the Telematics and IoT components. • In charge of the customer service provision and the service level agreements management.• R&D.• Last projects attended: The Renting Colombia Robot, Virtual Reality and Augmented Reality initiatives, IoT for Concrete and Cement Silos, Asset Management, and Car Sharing. Show less IT Infrastructure Project Management to standardize and stabilize the service offered by the area, controlling and avoiding the events that are affecting the core of committed services. The priority and the planning attended included: • To build the Service Support Process with the ITIL Framework. • Design and implement the Renting Colombia's DataCenter. Design and implement the new antivirus solution.• Design and implement the Microsoft Active Directory. • Design and implement the File server and Distributed File System. • Design and Implement the first solution in Renting Colombia to attend the new storage demand (SAN and NAS Solution). • Design and implement the Implementation of Servers and Workstation with pre-designed images. • Migration of the print service on the network in one Outsourcing Model. • Design and implementation of the new Corporate WiFi network. • Design and implementation of the new Internet Navigation Policy. • Implementation of the Microsoft System Center tools to improve the Datacenter Management. • Design and Implement the Unified Communications Solutions with Microsoft Lync.• Project team member to integrate the Renting Colombia Infrastructure with the Bancolombia Infrastructure to unify the best practices available. • Design and implement both the backup/restore and disaster recovery strategies. • Design and implement the virtual servers using Microsoft Virtual Machine Manager.• Leader of the Incident and problem management process based on the ITIL framework. • KPI's management.• Manage the budget assigned.• Manage the Contract and Request for proposal process. • Outsourcing management within the ITIL Framework and the adjustments to include the new Sarbanes Oxley requirements. • Attention of Control organisms requirement related with the Renting Colombia IT Infrastructure. Show less

  • Telematics' Specialist - Engineer Division

    Oct 2013 - Oct 2018

  • IT Infrastructure Chief

    Oct 2008 - Oct 2013
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  NAVISAF - IoT, Analítica & Soluciones para Transporte

  Oct 2018 - Mar 2022

  I support the transformation process of our company, turning it into a multi Latin and guaranteeing its sustainability and the performance indicators required by the international market. Responsible for the team and commercial strategy. • Support the consolidation of strategic alliances with third parties and key clients.• Support the diversification of the portfolio with new products and services.• Tracking of sales KPIs.• Definitions of sales strategy.• Budget administration.• Sales pipeline management.• Define and implement strategies to improve and implement a standardized portfolio. Show less

  • New Product Development Manager

    Mar 2020 - Mar 2022

  • VP of Sales

    Oct 2018 - Mar 2020
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  PROTECCIÓN S.A.

  Apr 2022 - now

  Leader of the Software Engineering Center

  Supporting and guiding the development team at Protection, I have the goal of building the most competent and fun development team, enjoying learning and growing together. To be the benchmark development team both in our country and in our region.Management by competencies to help the team achieve its expectations and projections.Increase the capacity, experience and productivity of our team. Generate the best user experiences with our work.Guarantee training consistent with the technological roadmap of the company.Measure and guide efforts to achieve the technical excellence required to deal the company's challenges.Promote the culture of innovation in our company.Help team members understand and directly participate in the corporate strategies.Learn as much as possible from my team and co-workers. Show less