Phillip Jefferies

Experience

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  City Of Trinity

  Jul 1995 - Mar 1996

  Telecommunications Operator

  Trinity Police Department dispatcher supporting all local emergency services.

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  Texas Department of Criminal Justice

  Mar 1996 - Jun 2001

  Correctional Officer

  Posts and positions of increasing responsibility as a Correctional Officer include:- Entry level General Population housing security- Radio Picket Officer overseeing unit-wide radio communications, perimeter security, and primary security access gates- Offender Property Officer overseeing a warehouse operation, policy enforcement, grievance investigation, and other functions related to inmate personal property and the confiscation and disposal of contraband

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  Comcast

  Jul 2001 - May 2014

  Supervised and motivated various teams of product sales professionals to achieve product sales goals for digital video, high-speed Internet, digital voice, and home security product categories. - Provided individualized and ongoing performance management to ensure efficiency and productivity of all team members, conducting individual and team coaching and development sessions.- Conducted tactical planning, standardized reporting, and feedback on effectiveness of existing deployment- Led community outreach activities in support of branding and sales initiatives- Led training and rollout of hardware and software deployments department-wide- Assisted frontline staff members in solving customer problems (technical, product, billing, etc.), resolving or serving as intermediary to solve escalated service issues - Built partnerships with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction Show less Developed and managed strategic sales alliances between Comcast and Puget Sound area homebuilders. Sales and marketing project management responsibilities for new home developments from initial plat recording to complete occupancy. My objective was to facilitate subscriber acquisition and retention among new home buyers through a variety of tactics including negotiating reciprocal marketing agreements for model home presence and product placement, and prewire agreements ensuring Comcast was easy for customers to connect with. My major accomplishments were consistently exceeding goals for project penetration, transactional sales, and enrolling new builder-partners. In 2008 I earned special recognition for hard work and exceeding company-wide performance goals from Barbara Gee, the Corporate Vice President of Strategic Sales Alliances. I was promoted to a leadership role after 6 successful years in this position. Show less

  • Xfinity Sales Development Manager

    Jul 2010 - May 2014

  • New Construction Project Manager

    Mar 2004 - Jul 2010

  • Direct Sales Representative

    Jul 2001 - Mar 2004
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  Community Transit

  May 2014 - now

  Working as a Community Transit Coach Operator was a great experience that is challenging, dynamic, and rewarding every day. I love traveling around the beautiful Seattle region, meeting people, serving my community, and never knowing what will happen next. The essential service we provide touches so many lives, and it is a great privilege to earn a good living while making my community stronger. I believe that mass transit is critical for our region's economic and environmental future and am happy to be making a positive impact through my work. Show less

  • Sr Marketing Program Manager

    Nov 2019 - now

  • Marketing and Outreach Specialist

    Apr 2017 - Nov 2019

  • Coach Operator

    May 2014 - Apr 2017