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Alfredo Matusse

Alfredo Matusse

Help Desk

Followers of Alfredo Matusse391 followers
location of Alfredo MatusseCidade de Maputo, Mozambique

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  • Timeline

  • About me

    Service Desk Operator | Help Desk | Tecnico de Informatica | Suporte a user's | IT Support | Cyber Security | IT Technician | Computer technician

  • Education

    • Pedagogical University

      2013 - 2019
      Licensed Computing 13

      I finish in the course 2017 and Defense of the Monograph on June 3, 2019.

  • Experience

    • BCX

      Oct 2018 - May 2019
      Help Desk

      - Windows 10 project (Migration from Windows 7 to Windows 10); - Technical support to users;- Manage the stock of information material (laptops and Desktops);

    • Bayport Financial Services

      Jun 2019 - Dec 2023
      Service Desk Operation

      - Creation of manuals for a Knowledge Base;- Service, Solution and Incident Management;- Support the Agencies in internet failure issues;- Travel to Agencies in case of face-to-face support and remote support;- Forward incidents to other levels of support;- Analyze and Monitor the status of the services of IT Agencies and Infrastructure (Health Check and Infrastructure Health Check);- Analysis and research of problems;- Review information and training available for first-level support;- Integration of Projects and Changes;- Assist in the maintenance and testing of servers on the network and associated equipment;- Assist in the support, maintenance, implementation, inventory and licensing of users' hardware and software;- Support the applications team by installing the Digibay Application on tablets;- Support to Agents in case of problems with tablets (Hardware and Software); Show less

  • Licenses & Certifications