KUNAL SHARMA

Experience

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  PINKERTON | Corporate Risk Management Services

  Apr 2012 - Feb 2018

  Assistant Team Lead

  • Patient and empathetic Assistant Team Leader with extensive background in conflict resolution and customer care. • Coordination and Management of the Client and their Entity on daily basis.• Providing timely updates to the clients and responding to all query and escalations• Find new ways to achieve better results to clients within job” or “Research and develop new ideas using leading - edge platformsCoordinating with quality department regarding process change or reports• Tracked key dates and deadlines and maintained specific personnel lists.• Presenting detailed profile summaries for employees to clients.• Maintained up-to-date knowledge of product and service changes.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Circulate client updates and requirements to other department for error free product• Responding timely to all queries of the client and providing the best resolutions to them• Network and build long-lasting client relationships.• Managed work flow to exceed quality service goals.• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Taking care of billing and invoicing process Show less

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  Future Group India

  Feb 2018 - Nov 2019

  Senior Executive Analyst

  • Manage all the data analytics and insight requirements for all brands under small format• Manage Loyalty Program, keep a close watch on the transactions and buying behaviour, category purchase, Frequency of visit, contribution etc of the loyalty member and further share the actionable input to the leadership for small format.• Key Contributions: On a daily basis, analysing & sharing of queues and inputs with top leadership• Fortnightly & Monthly analysing and sharing actionable insights & dashboards• Regularly keep a track on the buying behaviours of the customer and help the leadership in developing required plans to increase Sales. • Ensure smooth operations of marketing activities / campaigns from planning to execution at store level• Analysing data about customer purchase history, focusing on customer retention drive sales growth (CRM). • Analysis of programs, offers or promotions run by the company & further sharing actionable insights with the team. Show less

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  Lancers Network Limited

  Sept 2020 - now

  Manager