Rachael Thompson

Experience

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  Chesham Moor Fitness

  May 2013 - Jun 2018

  Lifeguard

  - First aid trained, regularly dealing with minor injuries.- Cooperation and teamwork, ensuring all areas of the centre were running smoothly.- Adapting to unpredictable situations and customers.

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  The Entertainer

  Sept 2015 - Jan 2016

  Customer service and retail support

  - Responding to customers and stores using web chats, emails and telephone calls.- Adapting to new CRM platforms and frequently using Microsoft office programs such as Excel.

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  UK Parking Control (UKPC)

  Feb 2016 - May 2016

  Information line

  - Managing my time between scanning appeals, dealing with complaints and telephone queries.- Making enquiries with debt collection agencies and undertaking any other administration tasks given to me.

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  SLC Representation

  Jul 2018 - Jul 2019

  Sales Coordinator

  - Working with clients from Asia, Australia, New Zealand, the South Pacific, India and Europe, targeting and building business from the UK market. - Independently responsible for writing individual market reports for each of the clients and creating two monthly newsletters, going out to 5000+ travel industry professionals. Managing social media channels, including Facebook, Instagram and LinkedIn. Copywriting content for website.- Event Organising, promoting the Pacific Asia region. Events ranging from 20 people to 350 people, hosted all over the country and diverse purposes including B2B trade shows and quiz nights.- Assisting account managers with projects. Liaising with clients regarding invoices. Building a rapport with sponsors and suppliers for events.- Managing book-keeping for three separate accounts using ‘QuickBooks’ and ensuring all transactions reconciled with an Excel reconciliation document and the budget. Show less

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  Amazon

  Jun 2020 - now

  - Leading shift, owning all aspects of daily operations, including allocating labour, leading meetings and communication with internal and external stake holders and partners.- Creating and managing innovative projects.- Managing and inspiring team to achieve and exceed goals.- Deep diving and resolving issues quickly and efficiently, aiding in functional improvements. - Executing daily forecasts, labour scheduling and routing. Managing Excel data reports and working with web integrated workflows. Completing basic SQL training.- Written and verbal communication with stations and various departments, achieving lowest costs alongside best possible customer experience.- Training and Mentoring new starter employees.

  • Shift Manager - Amazon Logistics

    Apr 2021 - now

  • Logistics Scheduler

    Jun 2020 - Apr 2021