Mohammed Hamed

Experience

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  ARPU TECH

  May 2014 - Jan 2016

  System engineer & VAS development

  - Responsibilities :-• VAS Development & Planning• Operating system installation • Linux administration• Interactive voice response (IVR) service design • Interactive voice response services development using asterisk system • Database creation using MySql • OS daily health check • Service and database healthy check • Service monitoring and reporting • shell scripting• Call center system design • Call center system installation using MyPBX system • VOIP phone configuration • VOIP phone system integration عرض أقل

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  RAPCO GROUP

  Feb 2016 - Dec 2016

  IT Specialist

  - Analyzing system logs and identifying potential issues with computer systems.- Introducing and integrating new technologies into existing data center environments.- Performing routine audit of systems and software.- Applying operating system updates, patches, and configuration changes.- Installing and configuring new hardware and software.- Adding, removing, or updating user account information in database and ERP system.- answering technical queries and assisting users.- Responsibility for documenting the configuration of the system.- Troubleshooting any reported problems.- Ensuring that the network infrastructure is up and running.- Configuring, adding, and deleting file systems. عرض أقل

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  Tech Mahindra

  Jan 2017 - Jun 2017

  IT Engineer

  -Diagnose and resolve Incidents assigned as escalated by SD.-Update status of resolved incidents.-Follow and supports all tasks and procedures of the Incident Management process.-Prepare and submit necessary Request for Change (RFC), when required.Update incident solution to SD.-Escalate to Vendors or ITSM Workgroup Committee, as needed.-Fill Major Incident review template in case of Major Incident and attach to the Incident ticket before closure.

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  Core42

  Jan 2018 - now

  Infrastructure Engineer

  Monitoring network/server CI performance, virtualization support, patch management, data center management, network device setup and maintenance, firewall and intrusion system configuration, troubleshooting network issues, remote access support, user account management, expertise in Microsoft services, documentation and inventory maintenance, access control system configuration, and assisting with server backups and data recovery.