Dhananjaya IPS

Experience

• 

  PERDANA PERKASA ELASTINDO, PT

  May 2007 - Nov 2007

  Information Technology Help Desk Support

  Outsourced IT Help Desk Support for Bank NISP.Responsible for handling BAU issues and to deliver prompt responses. Escalate selected issues to 2nd Layer. Support Bank NISP Core System migration.

• 

  PT Intrias Mandiri Sejati

  Nov 2007 - Dec 2009

  IT Service Desk Agent (Outsource) for PT. Bank OCBC NISP, Tbk.

  Assigned to Hardware and Virtualization Support. Successfully maintained proper SLA.

• 

  Bank OCBC NISP

  Jan 2010 - now

  (2021)BA for New Custodian Bank core system implementation - Medallion. (2022-2023)BA for Finance Tribe.Implementation of E-Meterai.(2024)IT Documentation review using Confluence and Jira. BA for Funding product Back End system. OCBC NISPTechnical Lead - Squad Wealth & Sharia. QA - Squad Microservices. Lead internal IT team to support implementation of Oracle HCM Cloud. Received OJK Approvals.Lead testing and deployment of DJP e-Tax Billing Core Gen 2. Successful deployment.SME for Web Chatbot, Sharia, Bancassurance and Mutual Fund mobile initiatives. BA for KSEI S-INVEST.BA for Bancassurance Doc Scan & Policy Generation.Lead project USSD.All projects are successfully deployed. Main PIC for multiple sub-system applications, notably Wealth Mutual Funds and Bancassurance.Runner-Up for Best Application Maintenance Officer in 2012.Promoted to Senior Applications Maintenance Officer in 2013. Assigned to handle Layer 2 Applications problems and IT Support cases.Successfully maintained proper SLA, and empowering users through Knowledge Base and Service Desk news.Successfully execute DRP and BCP trial runs.

  • Technical Business Analyst

    Jan 2021 - now

  • Software Engineer

    Jan 2020 - Dec 2021

  • IT Project Manager

    Jul 2018 - Dec 2019

  • Information Technology Assistant Manager

    Mar 2016 - Jul 2018

  • Application Maintenance Officer

    Apr 2012 - Feb 2016

  • Service Desk Officer

    Jan 2010 - Apr 2012