Alexandra Sahagun

Experience

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  Penske Truck Leasing

  May 2015 - Oct 2015

  Customer Service and Sales Representative

  ● Oversaw a substantial fleet of vehicles both onsite and offsite, showcasing strong management skills toensure operational efficiency and timely availability.● Managed inbound and outbound business sales transactions with precision, contributing to revenue growth and fostering a positive customer experience.● Maintained financial integrity by balancing cash drawers at the conclusion of each shift, ensuring accuracy and compliance with financial procedures.● Leveraged internal CRM tools to track inbound and outbound rental schedules, manage client information, and monitor payment details, enhancing organizational efficiency and data accuracy. Show less

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  Starbucks

  May 2015 - Aug 2015

  Barista

  ● Demonstrated strong multitasking abilities by efficiently managing various tasks throughout shifts, including serving customers, restocking inventory, and maintaining store cleanliness. ● Proactively addressed customer concerns and resolved issues in a timely and professional manner, fostering positive relationships and promoting customer loyalty.

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  Christopher Newport University

  Jan 2016 - Apr 2016

  Criminology Intern

  ● Participated in community engagement activities, enhancing interpersonal skills and multitasking abilities.● Conducted interviews with police officers and emergency management personnel to explore career options and gain insights into their respective occupations.● Handled highly sensitive and confidential information in on-campus police investigations withprofessionalism and discretion.

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  Virginia Department of Corrections

  Aug 2016 - Jun 2018

  Senior Correctional Officer (Re-Entry Program)

  ● Managed a caseload of 200 male offenders within the Cognitive Community Re-entry building, ensuring adherence to safety protocols and compliance with institutional regulations to mitigate risks and promote a secure environment for both staff and offenders.● Provided counseling and support to a diverse range of offenders, including individuals dealing with mental illness and substance abuse challenges, while adhering to confidentiality protocols and regulatoryguidelines.● Conducted thorough observations and documentation of daily offender activities, vigilantly monitoring for any signs of abnormal behavior, safety hazards, or potential conflicts, and promptly addressing concerns to maintain a secure and compliant environment within the facility.● Demonstrated proficiency in utilizing Coris and Microsoft Office applications, including Outlook,PowerPoint, Word, and Excel, to maintain accurate records. Show less

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  NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

  Oct 2018 - Aug 2021

  Loss Prevention and Safety Investigator

  Utilized ASPECT for daily investigative research, showcasing proficiency in data analysis to identifypatterns, trends, and anomalies relevant to security and compliance.● Lead the Loss Prevention segment of the New Hire Orientation, emphasizing safety protocols andcompliance standards to instill a culture of adherence and risk mitigation among new associates.● Oversaw weekly camera audits across military installation sites, utilizing analytical skills to assess securityfootage for compliance with safety regulations and to identify potential hazards or security breaches.● Produced comprehensive case reports and processed evidence on a weekly basis.● Conducted accident investigations, utilizing analytical techniques to identify root causes and contributingfactors and provided data-driven recommendations for safety improvements.● Investigated Known Theft evidence and managed Lost and Found items in compliance with establishedprotocols, ensuring proper handling and documentation of evidence and property.● Facilitated daily walkthroughs at multiple locations, proactively monitoring for safety violations, hazards, and theft indicators. Contributed to a culture of safety and compliance through proactive risk management strategies. Show less

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  NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

  Aug 2022 - now

  Safety Coordinator

  ● Played a key role in ensuring compliance with NEXCOM, NAVSUP, and Naval Safety Commandstandards, assisting with the Risk Management Information (RMI) system and demonstrating a deepunderstanding of regulatory requirements.● Supported the administration of the Department of Transportation Commercial Driver's License (CDL)program and the Department of Navy Drug-Free Workplace Program.● Provided comprehensive safety training reports for Asset Protection/Safety Managers and Supervisors,utilizing data analysis to identify trends and enhance safety protocols.● Managed injury/illness mishap data, conducted thorough analyses, and initiated proactive steps to enhancesafety programs.● Collaborated with the Command Safety Manager to update NEXCOM’s Safety Manual, ensuringalignment with OSHA and Department of Navy standards and regulations.● Developed monthly safety topics for the field and wrote articles for the command newsletter.● Assisted in updating multiple NEXCOM instructions for improved administration and operationsguidelines.● Worked closely with the Command Safety Manager to maintain safe working, shopping, and hospitality environments for associates and patrons. Show less