Richard Gatenby, PMP®

Experience

• 

  Ericsson

  Jul 1988 - Jan 2015

   National Deployment of CDMA AEC 1000 within Sprints Network including Hardware, Software and Services. Managing a Maintenance and Support contract, upgrading all major Ericsson 3G/4G nodes within the Sprint Network, including MME, EnodeB. Take responsibility for the delivery of complex projects, leading project team members from Ericsson, customers and third-parties as required. Establish and manage realistic project, quality and risk plans. Monitor and control team performance against each element of the work-breakdown structure. Act as the primary point of contact for the delivery of the project. Manage the project stakeholders effectively including external customer, Ericsson and third-parties, based on the project communications plan. Set and manage expectations appropriately. Control resources and costs against the project budget. Ensure that change control procedures are actively used to assess and manage the impact of proposed changes to the project on costs, timescales and scope. Ensure that projects are formally accepted and closed by the customer, and that all project deliverables and documentation are completed to the required standard. Provide feedback on project team members, and input to regular performance reviews as requested. Advise line managers on the development and training needs of project staff. Show less  Leadership of a blended team of local, Competence Domain, low-cost, contracted and work packaged resources, split across 2 regional sites (15-25 people).  Heavily involved in Pre-Sales and Execution assignments (Sales Process). Responsibility and accountability for Regional design & configuration. Delivering on contractual commitments to cost, time and quality. Reporting the results to internal stakeholders and customers. Built strong relationships with local and global Ericsson teams. Developed working level agreements with low-cost Competence Domains for routine tasks, to reduce project costs and increase profitability. Expanded the team’s configuration capability to meet changing customer and regional needs, as well as dimensioning the team to meet Sales forecasts, whilst keeping abreast of the Ericsson product portfolio, service roadmap and market trends. Innovative approach to customer solutions and investment in Best Practice – standard processes, tools, metrics, standard inputs/outputs, knowledge sharing, continuous improvement, off shoring / cost saving and automation for improved quality. Organize bespoke workshops for delivery organization, with invitation presenters on technical, business and procedural aspects. Show less  Ensure all Technical Requirements are covered within a Test Strategy and Delivery Plans to achieve a successful acceptance from the customer. Advise the Project Manager and Line Management on resource requirements to achieve project delivery. Plan and manage peoples work load associated within a project. Make decisions in technical matters regarding projects. Co-ordinate and monitor progress with all Internal and External stakeholders, plan and chair meetings where required. Leading a team to make sure of a successful delivery to customers within agreed scope of work and time scales. Work with the Global Ericsson teams to ensure successful delivery of software and resolution of problems towards the customer. Act as a Gateway for the acceptance of processes from other departments.  Improve processes and liaise with other groups where necessary to support the Sections ways of working. Show less Work closely with management in the development of the team.Take responsibility of allocated projects.Support and advise less experienced engineers.Training of new In-Service support engineers.Emergency restoration of service.Handling of emergency enquires.Satisfactory solution of customer raised emergencies.Provision of emergency support services in line with contracted commitments.24 Hour on call support.Provide real-time assistance to customers experiencing in-service operational problems.Develop close working relationships with customer contacts and colleagues.Solve customer problems and record solutions for future use by colleagues Show less

  • Project Manager- Dallas Texas

    Nov 2012 - Jan 2015

  • Project Manager

    Nov 2011 - Nov 2012

  • Solution Configuration Line Manager

    Jul 2009 - Nov 2011

  • Solution Assurance Test Manager

    Dec 2006 - Jul 2009

  • Senior In-Service Support Engineer

    Aug 2000 - Dec 2006

  • In-Service Support Engineer Ericsson

    Feb 1998 - Aug 2000

  • Test Plant Support Lead Engineer

    Nov 1995 - Feb 1998

  • Test Plant Support Engineer

    Mar 1992 - Nov 1995

  • Ericsson UK Installation Engineer

    Jul 1988 - Feb 1992
• 

  Conifer Health Solutions

  Jul 2015 - Dec 2019

  Senior Project Manager
• 

  Ericsson

  Dec 2019 - now

  • Process and Compliance Analytics Manager

    Oct 2022 - now

  • Operational Efficiency Program Manager

    Feb 2022 - Oct 2022

  • IOT 4.0 Product Owner / Program Manager

    Mar 2020 - Feb 2022

  • Supply Project Manager - US Smart Factory

    Dec 2019 - Mar 2020