Rachel M.

Experience

• 

  Aviva

  Nov 2003 - Nov 2014

  Responsible for a team of staff, meeting set targets, developing their knowledge and widening their skills. Applying HR policies and procedures. Great communication skills are vital to encourage a cohesive team. Inspiring staff to achieve their targets and also, motivating them. Looking to improve performance and remove blockages to streamline processes. Coached and developed staff to meet monthly quality targets. Designed training courses to support further development. Answered adhoc queries and dealt with customer complaints, following FSA guidelines. Answered incoming customer queries regarding their Private Medical Insurance.

  • Performance Manager

    Nov 2011 - Nov 2014

  • Claims Development Consultant

    Aug 2007 - Nov 2011

  • Claims Advisor

    Nov 2003 - Jul 2007
• 

  Spectrum E

  Sept 2016 - Jan 2018

  Employment Coach

  Working collaboratively to offer employment support to individuals with Autism, learning disabilities, physical disabilities and long term health conditions.

• 

  South Yorkshire Housing Association

  Mar 2018 - Oct 2024

  Experienced Work and Wellbeing Manager supporting teams of employment coaches. Working to the Individual Placement and Support model of employment services to offer expert, quality assured and high performing guidance. IPS is an evidence based approach which is shown to help people living with mental or physical health conditions find meaningful work and stay well in these roles with competitive salaries. Working Win – Sheffield City Region Health-Led Employment TrialDelivering employment initiatives across the Sheffield City Region, using a strengths-based approach to support people with health conditions to find jobs and thrive in the workplace.https://www.workingwin.com/articles/the-health-led-employment-trial

  • Work and Wellbeing Manager

    Nov 2022 - Oct 2024

  • Senior Employment Specialist

    Mar 2020 - Nov 2022

  • Work and Enterprise Coach

    Mar 2018 - Mar 2020
• 

  NHS North of England Commercial Procurement Collaborative (NOE CPC)

  Oct 2024 - now

  Business Development Specialist