Ma. Joelynne V. Baldecer

Experience

• 

  Bow & Wow

  Apr 2014 - Feb 2017

  Pet Care Advisor

  - Provide excellent customer service by giving recommendations on the best choice of product for the customers' need.- Educate clients on how to be a good pet parent.- Coordinate with Executives in team management and in establishing sales strategy.- Assist in back end office works such as finalizing statements and accepting deliveries from other stores and departments.- Report daily sales to Managing Director, Retail Director and other Executives.- Act as store officer-in-charge; oversee store operations- Prepare employee shift schedule.- Conduct training to newly hired employees.- Achieve sales target monthly and overall company target- Top 2 in achieving company overall sales target 2016 Show less

• 

  IBM

  Feb 2018 - now

  ASEAN Quote to Cash Professional

  This role provides contract management support and performs supply and demand transactions across the extended enterprise and supports a collaborative network for processes from opportunity to cash. Activities may include but are not limited to improving contract performance, streamlining and standardizing processes, implementing reporting processes for specific contracts, interacting with key measurement stakeholders, preparing proposal/quote, contract audit and registration, order, billing, basic contract/agreement preparation, hourly service invoicing, customer master record, and other end-to end transactions. Professionals are responsible for maintaining client relationships by supporting the contract management or fulfillment process, taking ownership of problem resolution, accurately handling requirements, partnering with the stakeholders and promoting client satisfaction and sales productivity. They also execute defined contract management and fulfillment processes, in line with business controls and meet business objectives. Show less