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Michael Gallego

Michael Gallego

Sales Representative

Followers of Michael Gallego43 followers
location of Michael GallegoRevere, Massachusetts, United States

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  • Timeline

  • About me

    Experienced Customer Success Manager

  • Education

    • Dean College

      -
      Bachelor's Degree PSYCHOLOGY

  • Experience

    • GEICO Local Office

      Jun 2020 - Jan 2021
      Sales Representative

    • Quickbase

      Jan 2021 - Nov 2022
      Customer Success Manager

      -Onboarding Specialist

    • MSP360

      Nov 2022 - Dec 2023
      Customer Success Manager

      -Meet sales activities (KPIS): Dials, Calls, Follow-ups and Meetings. -Initiate the sales cycle and build pipeline by Qualifying companies using proven processes and methodologies. - Articulate products and services to potential customers. - Maintain accurate details of daily activities within CRM system. - Foster a strong partnership with Account Executives to move sales cycle forward.

    • DENNIS Uniform

      Dec 2023 - Nov 2024
      Customer Success Manager

      E-Commerce Customer Success Manager tasked with improving high churn and client loss numbersImplemented strategies to maintain high engagement with existing customers.Identified numerous accounts in danger of churning, and monitored customer health scores,proactively addressing issues, reducing churn by 10%.Managed over 50 accounts with an MRR of over $900K.Worked closely with product teams to communicate customer feedback, resulting in the developmentof new features that improved customer satisfaction by 20%.Increased customer lifetime value by 15% through targeted upselling and cross-selling campaigns. Show less

  • Licenses & Certifications