Cassandra Black

Experience

• 

  US Army

  Mar 2004 - Jul 2011

  Signal Support Systems Specialist, US ARMY

  Set up and was in charge of all boxes and radio equipment while deployed to Iraq.Was in charge of setting up the new Warlock system that allowed the units to communicate with the Iraqi Army. Received two Army Commendation Medals while deployed.Received multiple coins and awards for taskings and special missions. Received a Secret Security Clearance through the United States Government.

• 

  Kmart

  Aug 2016 - Jul 2017

  Logistics Supervisor

  As a Logistics Supervisor, I organized and ordered all retail and sales items for three different departments. I had two employees.

• 

  ProActive Technologies, LLC

  Sept 2017 - Oct 2021

  • Created user accounts in TSASS and provided training to instructors for classroom accounts.• Assisted users in software installation and hardware troubleshooting. • Managed user accounts and maintained all documentation needed for correct operating procedures for the classrooms for over 1500 military students across the installation. • Skills include VMWare, Windows, MAC/LINUX, Microsoft 365 Administration, Active Directory, SharePoint, ServiceNOW As a facilitator, I proctored Marine Corps students while they were taking exams for promotions and school. I made sure the students had the correct training and paperwork to move on to their next duty station. I also ran the Common Access Card Facility. This is where I programmed PIN numbers for the students who had their CAC cards and made sure their information and certificates were available and correct.

  • Tier II Technician/ System Administrator

    Jan 2021 - Oct 2021

  • Information Technology Help Desk Technician

    Nov 2018 - Jan 2021

  • Marine Corps Facilitator

    Sept 2017 - Nov 2018
• 

  Beyond20

  Oct 2021 - Jan 2025

  • Managed and maintained 3,900+ computer systems, A/V systems, servers, and peripherals for student training classrooms on a military installation.• Led a team of 24 technicians, overseeing their work from Tier I techs to System Administrators.• Acted as a liaison between Government and Contractor, fostering a strong working relationship for mutual growth.• Oversaw the planning, execution and delivery of a successful government contract that employed various technicians and administrators for the military installation. • Conducted daily, weekly and monthly stand-up meetings with technicians, stakeholders, corporate affiliates and CORs to provide detailed updates of organizational goals across a multi-culural board.• Experience in Agile and Waterfall Methodologies as well as Hybrid approaches to get the work finished and delivered to the customer accurately and on time. • Reviewed and evaluated all PWS requirements set forth by the government agency to maintain all certifications and clearances needed for acquisition. • Provided Government Stakeholders with NIST 800-53 expertise and execution Show less • Helped the Site Lead with the management of technicians and worked with technicians on schedules, PTO, hiring interviews and day to day operations. • Maintained accountability of the SharePoint ticketing system for the help desk as we received over 50 service tickets or more daily.• Helped customers over the phone with various troubleshooting and software issues. • Sent in weekly and monthly reports to Site Lead with a total and accurate number of help desk tickets and closures.• Provided IT Project Manager/ Site Lead with daily updates of technicians, installations, work orders and various day-to-day problems. • Strong supervision skills relating to military and government procedures and tasks.• Maintained and organized all documents pertaining to work orders, shipments, vehicles, hand receipts, logistics and government policies. • Technical experience in IT Infrastructure on a closed network including Active Directory, Network Administration, System Administration, Azure and Microsoft 365. Show less

  • Site Lead/ Project Manager

    Dec 2022 - Jan 2025

  • Help Desk Supervisor

    Oct 2021 - Dec 2022