Naveed Shaikh

Experience

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  Tapal Tea (Pvt) Ltd

  Feb 2003 - Jan 2004

  Internship

  Internship in Finance Dept.

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  PAKTEL TELECOM

  Mar 2004 - Aug 2006

  Customer Support Officer [March 2004 till August 2006]

  Customer Support Officer [March 2004 Till August 2006]Started my Career in Call Center as CSR from March-2004 till April-2005 transfer my services from Call Center to Backend support on prepaid desk to handle the prepaid queries. Responsibilities:•Network Complaints Resolution•Upcoming services•Prepaid Adjustment•Quality control.

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  Jazz

  Jan 2007 - Dec 2015

  Corporate Account Manager (B2B Corporate Sales & Services)•Acquire, manage and oversee all efforts related to direct sales initiatives to Multinational & National companies (New Business Acquisitions & Tagged Portfolio.•Strategic & competitive analysis of the product offerings in terms of features & benefits to provide reliable plus cost effective communication solutions to the corporate clients.•Develop & Maintain relationship with Assigned Companies/Individual accounts.•Determine monthly sales forecasts against the assigned targets & create monthly strategy for account acquisitions.•Maintain recoveries of assigned companies/Individual accounts in terms of payments.•Responsible for portfolio enhancement. •Maintain contacts with SMEs/Individual accounts and promotes Company Products.•Maintain Collection of assigned companies.Customer Support Officer (Support Department)Jan 2007- Till Aug 2012.Subscriber Management Team:• Look after financial adjustment NWD• verification and reporting for audit purposeJazz Team:• Network Complaints Resolution• Upcoming services/promo’s Complaints Resolution• Prepaid AdjustmentsSim Replenishment Team:• Analysis of Sim consumption & Forecasting• Coordinate with Service Center, Franchise & Region Office. (NWD) Show less Customer Support Officer [Jan 2007- Till Aug 2012]Responsibilities:Subscriber Management Team•Taking care of all financial transactions like Postpaid Adjustments and credit notes, rectifications for Call Centre, Service Centre, and Franchises smooth operation. Communicating to frontend, contact center and all concern teams for the rectification of issues and taking follow up regularly.•Responsible for proper documentation, verification and reporting for audit purpose.•Calculation of wrongly generated Invoices, financial transactions and rectification of the issue through technical help.•Responsible for reporting to higher management.Jazz Team For Two Years.[Responsibilities]•Network Complaints Resolution•Upcoming services/promo’s Complaints Resolution•Prepaid/Postpaid Adjustment (Prepared daily/weekly & Monthly reconciliation & Report to HOD) •Coordinate with Network Engineering•First Hand support through billing system.Sim Replenishment Team[Responsibilities]•Analysis of Sim consumption & Forecasting.•Coordinate with Service Center, Franchise & Region Office. (NWD).•Direct Reporting to Managers & Directors through E-mail & presentation (NWD) Show less

  • Corporate Account Manager (B2B Corporate Sales & Services)

    Aug 2012 - Dec 2015

  • Customer Support Officer [Jan 2007- Till Aug 2012]

    Jan 2007 - Aug 2012
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  Telenor

  Jan 2016 - now

  Business Development Manager

  Business Development Manager (B2B Corporate Sales & Services)• Ensure revenue achievement as per assign monthly & annually target in line with the Region’s business plan, through Enterprise & ICT Solutions, Strategic projects and GSM Offerings.• Accountable to capture, assimilate and communicate key client’s business objectives (short/medium/long term) related to their ICT strategy and commercial green field developments.• Assist client’s key decision makers in the defining, planning and roll out phases of their telecommunication infrastructure.• Helping to create dedicated business solutions and devising strategy to win large corporate accounts/projects.• Demonstrate ability to identify opportunity, present value proposition to customers, negotiate and close deals. In effect manage the entire sales life cycle of a business opportunity.• Develop strong business relationships with key decision makers in trade associations for product penetration.• Retain 100% accounts through development of strong relationships with key decision makers and users within an organization.• Manage customer portfolio to increase the penetration within the existing customer accounts.• Ensure preparation and execution of sales pipeline as per described process.• Maintain Collection of assigned companies. Show less