Muhammad Qamar Alam

Experience

• 

  MCB Bank L

  Sept 2007 - Jan 2009

  Network Engg

  • Worked as a Network Engineer on ATM Switches in M-NET a Subsidiary of MCB Limited, which is one of the largest Bank in Pakistan aiming more than 900 online branches, over 360 MCB ATMs in 35 cities nationwide and a network of over 14 other banks. My responsibilities includes but not restricted to;• Monitoring, Maintenance and Administration of MCB online branches all over the Country.• Working on Cisco Routers of series 3800,3600,2600,1800 etc, MOTOROLLA Vanguard 6560 & 6455.• Working on Juniper Router (J2300) and Juniper Firewall (SSG-5 )• Connectivity of branches and head office using different media, i.e. fiber optics, radio modems (Kanope & Aperto), satellite modems (VSAT and I Direct) ,DXX circuit, Wimax, DSL & ISDN.• Coordination with various vendors.• Monitoring the performance of transaction system for MCB debit & credit cards. • Support & monitoring of MIBS & Symbol Branches and also ATM’s of MCB through “Whatsup Gold Software”.• Checking connectivity of all member banks with MNET Switch (HSBC, Stan-Chartered, City Bank, American Express Bank, Habib Bank, PICIC Commercial Bank & many more).• My projects were Dancom WIMAX, Wateen WIMAX, WOL, Dancom DSL, I-Direct, PTCL, DXX Center End. Show less

• 

  MDSA

  Jan 2009 - Dec 2010

  Netwrok Engg

  2009 – to date)http://www.mdsa.com.sa• Currently I am working in MDS System (Head Office) as NETWORK ENGINEER. I have completed STC Project (Inter Continental STC General Meeting), Riyadh STC GITEX Exhibition, STC Call Center upgrade, Five Site Hutain implementation CISCO to Juniper and Public Security Project (Jawazat) in Juniper. In addition I am trained in NOKIA SIEMENS migration project.• Have done MSAN and FTTH Project in Riyadh, Arar, Dammam, Khobar, Hail, Jeddah, Makkah, Madina, Taif, Yabu, Abha, Khamis Musheet , Tabuk , Najran, Jezan, Kharj • Worked on CSO Project in Tabuk , Najran , Jezan , Nafeel and all Riyadh • Done Juniper Project Kharj , Huttain Exchange, Khobar , Jeezan , Eraja , Majjma , Hafrul- Batin, Hail• Supervised MOP (Method of Procedure) and Oils in STC Projects • STC 9oX Project in Finance Building and Data Center• STC CSA Project in Finance Building and Data Center• STC IRB server Project • Basic Configuration HP pro Carve Switches Show less

• 

  Saudi Telecom Company

  Sept 2014 - now

  Currently I am working as a Team Leader in STC through ABANA Enterprise EBU MPLS Project (SLA, MRS,FTTX and Others Projects) Configuration Troubleshooting and Customer Co-ordination • •Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.•Implements network security at the regional level as established by corporate Security Director.•Responds to escalated help desk issues.•Interacts with internal clients on all levels to help resolve IT & Network -related issues and provides answers in a timely manner.•Builds and maintains vendor relationships and manages the purchase of hardware and software products.•Ensures that company assets are maintained responsibly.•Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.•Effectively utilizes each team member to his/her fullest potential.•Motivates team to work together in the most efficient manner.•Keeps track of lessons learned and shares those lessons with team members.•Mitigates team conflict and communication problems.•Plans and facilitates regular team activities outside of the office.•Leads internal teams/task forces.•Working in ENOC Data, EFNOC, EBU SLA, FTTX, and FTTH.•Activation & Troubleshooting Circuits (DIA, IP, Transmission, MPLS Layer2 and Layer3) at Cisco Router, Juniper, Alcatel, Huawei and also provide Technical Support another’s department.•Following tools are using for monitoring of the Data Circuits.a)InfoVista monitor both Circuit (Primary & CBLS).b)SLM Service level management system (IBM Tivoli Netcool).c)AMS Access management system for Alcatel – System.d)Nethorizhon of ZMS for MALC Circuit.e)U2000 iManager for Huawei Circuit.f)RMS Resource Management Portal Web Xing portal.g)BMC Remedy for RTTS all type Circuit. h)Siebel communication for sale order generation (web based).i)Granit STC is core application but we used Design purpose. Show less  Configurations and troubleshooting of the ADSL customer’s at access layer including normal and point-to-point customers. Monitoring GPON FTTx network. KPIs and Performance analysis of Fiber Accesements. Network surveillance Alarm monitoring and opening Tickets against alarm within agreed response time Fault analysis and troubleshooting. Troubleshooting of VOICE and DSL/ FTTH and IPTV customers. Coordinating with level-2 for support on complicated issue. Provide remote support for field engineers. Coordination with different NOCs(TNOC,DNOC,VNOC) and vendors for troubleshooting. Arrange training for new team members.Providing solutions for installations with different Physical and Access layer scenarios Providing technical support for level II Complaints of Access Layer. Efficiently handling routine maintenance activities of physical layer and access layer. Self study of MSAN and Access Networks.Handling and testing of new DSL Router’s for ADSL infrastructure.Monitoring of more than 10000 sites all around kingdom of Saudi Arabia.Opening Tickets and checking various Tickets for different issues.Troubleshooting of different network and equipment issues.Giving support to field team for MDT and other software up gradations.Uses different softwares like RTTS 1, RTTS 2, NMS U2000 and CIC ticket creator.Checking user interfaces and system interfaces like V5 and H248.Knows all parameters of MSAN and DSLAM.Knows about the issues of DSL like slow browsing, No browsing, No dial tone etc.Knows about all aspects of DSL.Have good knowledge in voice issues and parameters.Knows to use CWO and troubleshoot transmission systems.Knows about the parameters of fiber testing through software and physical testing.Have Experience in working in all shifts (Morning, evening and Night).Have thorough knowledge of fibers and OSP testing. Show less

  • Team Leader

    Dec 2010 - now

  • NOC Engineer (ANOC-MSAN Access Network) at Saudi Telecom ( STC) Through HUAWEI

    Sept 2014 - Oct 2021
• 

  TAHAKOM

  Dec 2021 - now

  NOC Engineer (NOC- Network) at Tahakom Through Cognizant

   Configurations , troubleshooting and Monitoring of customer’s at access layer including normal and point-to-pointcustomers. Coordination with various vendors.