Grace Morgan-Maxwell

Experience

• 

  JCI Christchurch, New Zealand

  Jan 2012 - Jan 2013

  JCI President (Volunteering)

  As founding President-Elect, I re-established the organisation founding president of JCI Christchurch, where I built a membership, chaired regular meetings and facilitated regular speaker-inspired events.

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  Spark New Zealand

  Jan 2014 - Mar 2019

  I worked alongside the Communications and Marketing Teams as a Digital Expert for Sparks' Digital Services team. In this role, I helped residential and small business customers across multiple digital channels, such as Facebook and Twitter. Here we managed posts and assisted customers with a wide range of queries on both public and also private Social Media channels. Digital Chat Expert at Spark, in the online Live Chat Team. Call centre-based, customer-centric first helping customers get set up with new services or helping to provide changes to existing services. In this team, we specialised in moving house scenarios.

  • Digital Expert, Social Media Management ~ Digital Service Department

    May 2016 - Mar 2019

  • Digital Chat Expert, Live Chat Team ~ Digital Services Dept.

    Nov 2014 - May 2016

  • Customer Service Rep ~ New & Move Dept.

    Jan 2014 - Nov 2014
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  Orb Group NZ Ltd.

  Jul 2019 - Sept 2019

  Provisioning Specialist

  Responsible for provisioning Spark services (mobile, broadband and related services) for Spark business customers. Based in a small team setting we acted as the Spark Business hub's internal sales support team. CRM support, Salesforce, legacy Spark systems (i.e. ICMS), Oracle. We provisioned services as requested quickly in a professional setting. This was a short-term contract.

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  Sydenham Dental Centre

  Oct 2019 - May 2020

  Receptionist and Patient Care Coordinator

  In a small dental clinic, I acted as a Receptionist and Patient Care Coordinator. While in this role, I worked with a close team and performed a wide range of tasks to help ensure the practice ran smoothly. I would reconcile accounts, collate invoices for monthly accounts, do research and assist with ordering stock and general admin.

• 

  JUNK AND DISORDERLY ANTIQUES & COLLECTABLES LIMITED

  Aug 2020 - Feb 2021

  Retail Assistant
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  Disabled Persons Assembly NZ - DPA

  Sept 2021 - Mar 2022

  Covid-19 Mask Exception Processor

  I individually replied to and triaged a large volume of incoming emails from the public seeking a mask exemption card for health reasons according to the DPA communication guidelines with the utmost discretion, empathy and in a timely manner.

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  MISSION READY

  Sept 2022 - Mar 2023

  Salesforce Functional & Developer Student

  After a career break, I wanted to re-enter the workforce with solid IT skills. This leads me to complete the level 5 and 6 Salesforce career accelerator programs with Mission Ready Insitute. During level 5, I learnt Salesforce the hands-on way, via trailhead training, but more importantly, through hands-on weekly missions in an agile setting working in teams, and solving everyday user issues. Then in level 6, I did an industry experience as a Salesforce Admin intern with programme sponsor Skope. Here I helped to implement custom solutions in the Sales Cloud for the Sales teams before the users were onboarded. Show less

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  SKOPE

  Jan 2023 - Mar 2023

  Salesforce Admin Intern

  At Skope, in collaboration with Mission Ready as part of my Salesforce industry experience, under the guidance of mentors, both a fellow intern and I implemented Salesforce Sales Cloud custom solutions before users were onboarded. My Skope mentor and sponsor had this feedback for me at the closing of the internship: "I thoroughly enjoyed working with Grace. Throughout our collaboration, she has shown a strong desire to use Salesforce to improve business processes and drive success. Her enthusiasm for learning is infectious, and she has consistently demonstrated the ability to quickly learn and apply new concepts to her designs. Grace is an effective problem solver and consistently seeks out feedback to improve her work. She is a great team player, always willing to support her colleagues and contribute to group projects. Overall, Grace is a valuable asset to any team and I highly recommend her for future opportunities." Show less

• 

  Whitecliffe - Technology & Innovation

  Apr 2023 - Dec 2024

  3yr Student in Software Engineering

  Graduate July 2025. Back on track to get my Bachelor's degree in Software Engineering at Whitecliffes College, now at the end of my second year doing papers in server side scripting and advanced mobile programming.

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  Accelerant

  Aug 2024 - Dec 2024

  Web Operations Manager
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  Ava Tech

  Dec 2024 - now

  Automation & Integration Contractor