Kristen Duncan

Experience

• 

  Mainstreethost

  Apr 2012 - now

  Responsible for leading a talented staff of in-house and freelance writers, handling both internal and external issues related to content services and ensuring that our department progresses with the company and the web marketing industry. Was in charge of managing any and all marketing packages that include the user experience software, Hotjar and/or Mouseflow. Daily responsibilities include creating new accounts, verifying that all active accounts are functioning properly, assigning tasks to select UX engineers and serving as the main point of contact between Mainstreethost employees and both Mouseflow and Hotjar representatives. Responsible for delegating tasks to members of the writing team, handling both internal and external issues related to content services and working alongside management to ensure that our department progresses with the company and the web marketing industry. Developed website content, blog posts, newsletters and press releases for some of the company's top clientele. Acted as main point of contact for clients. Responsible for staying current with changing Google algorithms and using Google Analytics to create the most effective meta titles, tags and descriptions to achieve each client's web marketing goals.

  • Content Marketing Manager

    Jan 2017 - now

  • User Experience Consultant

    Oct 2015 - Apr 2017

  • Assistant Content Marketing Manager

    Apr 2015 - Dec 2016

  • Content Writer

    Jul 2012 - Apr 2015

  • SEO Specialist

    Apr 2012 - Jul 2012