
Njoki Karanja-Trengove
Client Service Representative

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About me
Passionate about Communication, People and Moving My Inch in the world.
Education

ABE International Business College
2008 - 2009Diploma 1 and 2 Business Administration and Management, GeneralEconomic Principles of Businessfinancial AccountingQualitative methods for business and managementHR managementManagerial AccountingPrincipals of business lawMarketing Policy, planning and communicationManagement in ActionSystem analysis and DesignOrganisational behavior

United States International University - Africa
2018 - 2021Bachelor's degree JournalismCurrently doing a Journalism degree in Majoring in PR and minoring in Psychology
Experience

Absa Bank Kenya PLC
Jan 2009 - Dec 2011Client Service RepresentativeProspecting for new clients and partners for sale of products: Loans, credit cards, mobile barking, Accounts. • Keep customers aware of their account trend. . served as first point-of-contact and first impression for mobile banking and was awarded a certificate for highest enrollments

Action for Children in Conflict
Sept 2009 - Dec 2011Social Worker• Did Volunteering work for AFCIC• Talked to kids coming from the streets and tried to make their transition to structured life more seamless.• Visiting families in their homes. Understanding their needs and assisting the organization deliver the right support

Safaricom PLC
Apr 2012 - nowSafaricom is Kenya’s largest mobile network operator and the largest company in East & Central Africa, in terms of revenue. Safaricom is owned by Vodacom (35%), Vodafone (5%) & the Government of Kenya (35%). Safaricom is, and has been, at the forefront of mobile innovation in Kenya, and influencing mobile telephony innovation across the African continent.In strategy am responsible for simplification of the strategy to an easier mode of communication to the staff. Helping deliver the purposeful use of communication by an organization to fulfill its mission. identifies key concepts, including audience analysis, goal setting, and message strategyGeneration of measures and cascade of the strategic objectives to the divisionAssist in the delivery of strategy performance management system objectives and scope with relevant stakeholders Show less
Principal Officer
Mar 2020 - nowProject Specialist
Jun 2015 - nowClient Service Representative
Apr 2012 - Jun 2015

Miradi Group- Pty Ltd
Oct 2023 - nowMarketing Specialist
Licenses & Certifications
- View certificate

Business Storytelling with C.C. Chapman
LinkedInMay 2020 - View certificate

Content Marketing: Staying Relevant
LinkedInMay 2020 - View certificate

Strategic Thinking
LinkedInMay 2020 - View certificate

UX Foundations: Content Strategy
LinkedInMay 2020 - View certificate

Design Thinking: Understanding the Process
LinkedInMar 2020 - View certificate

Developing Your Emotional Intelligence
LinkedInMar 2020 
Digital marketing
MarkeduOct 2018
Scrum Fundamentals Certified (SFC)
VMEdu Inc.Feb 2019
Segment marketing
VodafoneNov 2015
Making Your market research have impact
ESOMARApr 2016
Honors & Awards
- Awarded to Njoki Karanja-TrengoveDemonetization Project Central Bank of Kenya Nov 2019 I was the lead researcher on the project where the Central Bank of Kenya introduced new currency and demonetized the one thousand value.It was the first project in which the government has done a campaign with a 97% success rate and no extension.
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