Njoki Karanja-Trengove

Njoki Karanja-Trengove

Client Service Representative

Followers of Njoki Karanja-Trengove3000 followers
location of Njoki Karanja-TrengoveFlorence, Tuscany, Italy

Connect with Njoki Karanja-Trengove to Send Message

Connect

Connect with Njoki Karanja-Trengove to Send Message

Connect
  • Timeline

  • About me

    Passionate about Communication, People and Moving My Inch in the world.

  • Education

    • ABE International Business College

      2008 - 2009
      Diploma 1 and 2 Business Administration and Management, General

      Economic Principles of Businessfinancial AccountingQualitative methods for business and managementHR managementManagerial AccountingPrincipals of business lawMarketing Policy, planning and communicationManagement in ActionSystem analysis and DesignOrganisational behavior

    • United States International University - Africa

      2018 - 2021
      Bachelor's degree Journalism

      Currently doing a Journalism degree in Majoring in PR and minoring in Psychology

  • Experience

    • Absa Bank Kenya PLC

      Jan 2009 - Dec 2011
      Client Service Representative

      Prospecting for new clients and partners for sale of products: Loans, credit cards, mobile barking, Accounts. • Keep customers aware of their account trend. . served as first point-of-contact and first impression for mobile banking and was awarded a certificate for highest enrollments

    • Action for Children in Conflict

      Sept 2009 - Dec 2011
      Social Worker

      • Did Volunteering work for AFCIC• Talked to kids coming from the streets and tried to make their transition to structured life more seamless.• Visiting families in their homes. Understanding their needs and assisting the organization deliver the right support

    • Safaricom PLC

      Apr 2012 - now

      Safaricom is Kenya’s largest mobile network operator and the largest company in East & Central Africa, in terms of revenue. Safaricom is owned by Vodacom (35%), Vodafone (5%) & the Government of Kenya (35%). Safaricom is, and has been, at the forefront of mobile innovation in Kenya, and influencing mobile telephony innovation across the African continent.In strategy am responsible for simplification of the strategy to an easier mode of communication to the staff. Helping deliver the purposeful use of communication by an organization to fulfill its mission. identifies key concepts, including audience analysis, goal setting, and message strategyGeneration of measures and cascade of the strategic objectives to the divisionAssist in the delivery of strategy performance management system objectives and scope with relevant stakeholders Show less

      • Principal Officer

        Mar 2020 - now
      • Project Specialist

        Jun 2015 - now
      • Client Service Representative

        Apr 2012 - Jun 2015
    • Miradi Group- Pty Ltd

      Oct 2023 - now
      Marketing Specialist
  • Licenses & Certifications

    • Business Storytelling with C.C. Chapman

      LinkedIn
      May 2020
      View certificate certificate
    • Content Marketing: Staying Relevant

      LinkedIn
      May 2020
      View certificate certificate
    • Strategic Thinking

      LinkedIn
      May 2020
      View certificate certificate
    • UX Foundations: Content Strategy

      LinkedIn
      May 2020
      View certificate certificate
    • Design Thinking: Understanding the Process

      LinkedIn
      Mar 2020
      View certificate certificate
    • Developing Your Emotional Intelligence

      LinkedIn
      Mar 2020
      View certificate certificate
    • Digital marketing

      Markedu
      Oct 2018
    • Scrum Fundamentals Certified (SFC)

      VMEdu Inc.
      Feb 2019
    • Segment marketing

      Vodafone
      Nov 2015
    • Making Your market research have impact

      ESOMAR
      Apr 2016
  • Honors & Awards

    • Awarded to Njoki Karanja-Trengove
      Demonetization Project Central Bank of Kenya Nov 2019 I was the lead researcher on the project where the Central Bank of Kenya introduced new currency and demonetized the one thousand value.It was the first project in which the government has done a campaign with a 97% success rate and no extension.