Ravinder Singh Tanwar

Experience

• 

  The Oberoi Group

  Sept 2015 - Jun 2018

  • Planned operations to effectively cover all needs while controlling costs and maximizing service.• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.• Determined operational weak points and implemented corrective actions to resolve Guest complain and service concerns.• Resolved challenging guest complaints to satisfaction, promoting brand loyalty, and maximizing repeat business.• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.• Worked with the qualified chef to diversify the menu with new offerings.• Accurately completed end-of-day financial tasks worth over $2500 of cash and card transactions daily. Show less • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.• Protected business, team members, and guests by monitoring alcohol consumption and keeping operations in line with legal service requirements.• Maintained high standards of food quality by reviewing shipments, overseeing the preparation, and monitoring food safety.• Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to finance department while working under Supervisor...• Investigated and integrated enhanced service and team management strategies to boost business profits.• Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks, and up-selling food and beverages. Show less

  • Food And Beverage Supervisor

    Sept 2015 - Jun 2018

  • Food And Beverage Assistant

    Sept 2015 - Sept 2017
• 

  Holiday Inn City Centre Jaipur

  Jan 2019 - Jul 2019

  Bar Captain

  • I was in charge of Restaurant and Bar Operations in this Hotel.• Handled day-to-day running of Restaurant and bar, ensuring high levels of productivity and progression.• Worked with IHG Members club guests to understand needs and provide excellent service.• Supervised floor staff and guided proper performance, adherence to policies, and uniform presentation.• Maintained records of daily activities with SAP, including bar inventory spreadsheet to take inventory manually or automate the process with liquor inventory software.• Responsible for hiring bar staff and building the team. I use to choose the trainers and direct the creation of the entire bar staff training materials. Show less

• 

  Inox Leisure Limited

  Jul 2019 - Apr 2022

  Executive-Operations

  • Developing and implementing strategic plans, marketing plans, budget, training and goals program to ensure optimum customer satisfaction, sales potential and profitability on an on-going basis.• To manage the functions of all personnel through direct and indirect supervision of Managers and Supervisors.• Monitoring the present and future trends, practices and systems in the Multiplex industry, determine and ensure execution of competitive programs.• Responsible for the security and safety of Patrons and employees, ensuring that emergency procedures are established, well publicized, practiced and reinforced.• Oversee and direct the personnel function including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisals and succession planning. Show less

• 

  Marriott International

  Sept 2022 - now

  Strategically developed and executed sales initiatives, boosting hotel occupancy and driving revenue growth.• Successfully secured high-value events for Pharma and Garments Exhibition, accounting for 10% of annual revenue.• Expertly negotiated contracts and pricing with a diverse clientele, including corporate, leisure, and group segments.• Orchestrated and administered targeted promotional campaigns to entice a new customer base.• Compiled and delivered insightful sales reports to executive leadership for informed decision-making. Show less

  • Sales Manager

    Sept 2024 - now

  • Assistant Sales Manager

    Oct 2023 - Sept 2024

  • Sales Executive

    Sept 2022 - Sept 2023