Prasenjit Chatterjee

Experience

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  Convergys

  Dec 2010 - Jun 2012

  Windows Support Engineer

  Worked with Active Directory, DNS, DHCP, Managing and Maintaining Windows server 2003 and 2008Worked on Networking concepts and troubleshooting on live servers.Troubleshooting FSMO roles, Active directory Replication, DFS and DFSR, Certificate Authority, Drive Mappings and SMB.Setting up a new domain and managing and troubleshooting Issues related to windows serversWorked on backups and restore ( AD restore )Specialization on Client OS (Windows 7 and Windows XP)Troubleshooting Profiles issues, logon issues and offline sync issues on client Machines. Show less

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  Barclays

  Jul 2012 - now

  Assistant Vice President

  Provides 24*5 global support across APAC, UK and US>> Responsible for a large part of the Joiner/Mover/Leaver (JML) process>> Ensures requests and incidents are processed within Service Level Targets (SLT) Coordination with IT functional teams and usersMain Accountabilities>> Creation, deletion and modification of infrastructure accounts (Active Directory, exchange, LDAP, chat, Remote Access) as per the JML process.>> Creation, deletion and modification of accounts across 90 + applications>> Use of the Access and Identity Management (AIM) tool to perform provisioning>> Resetting of passwords and unlocking of accounts across supported applications>> Ensure all documented procedures are followed in relation to account administration>> Troubleshooting problems in relation to the applications supported>> Escalate technical and non technical issues to management and support teams as required>> Process tasks in a timely manner to ensure SLTs are maintained>> Manage customer’s expectations through ongoing communication>> Data clean-up and other ad-hoc project work>> Liaise with Audit and IRM teams, ensuring best practice is adhered to at all times>> Incident and Problem management via HP Service Centre>> Ability to handle large volumes of repetitive tasks while maintaining a high attention to detail.>> Experience supporting users across varying time zones and countries.>> Strong analytic, incident management and problem management skill set Show less