Windie Her

Experience

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  Good Samaritan Medical Center

  Aug 2012 - Nov 2016

   Designed and implemented workflows, budget, and staff for new unit Created and implemented best practices for observation patients Lead multidisciplinary teams and physician partners within the hospital and system to put into place workflows for the opening of the new unit. Consulted and presented education to sister hospitals Coordinated and implemented Teen Volunteer Day with volunteer department Mentor for the Shared Governance and the Volunteer Leadership Committee Decreased observation length of stay from 23.16 in 2015 to 16.43 in May 2016 Tier 1 in Press Ganey Associate Satisfaction Show less  Manage 32 bed Medical unit with 45 plus employees. Responsible in managing budget, day to day unit needs, and patient and associate needs Lead multiple house-wide committees, initiatives, and lean projects: Best patient experience, No Passing Zone, Care board, Pain Management Committee. Increased Press Ganey associate scores to Tier II with greater than 90% participation rate. Decreased falls, pressure ulcers to zero, and associate injuries. Active team member on various multi-disciplinary teams Conducted training for Best Patient Experience and Safety Training for all associates at GSMC. Won the nursing excellence award for leadership in 2013 Show less

  • Clinical Nurse Manager Outpatient Observation Unit

    Jan 2015 - Nov 2016

  • Clinical Nurse Manager Medical Unit

    Aug 2012 - Jan 2015
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  SCL

  Nov 2016 - Sept 2018

  Patient Experience Manager

  Patient Experience Manager for 200+ bed medical center. Designed and implemented education for new hires. Designed and implemented new service recovery program at GSMC. Designed, implemented, and educated patient experience program “I am Good Samaritan” around standards of care. Designed and implemented leadership and mentoring trainings for nursing departments. Managed multiple committees Best Patient Experience Steering committee, nursing “Must Haves”, physician champion team.Developed, trained, and implemented MyChart program. Lead and grew the Patient and Family Advisory Council. Managed multiple projects and implemented house wide – Leader Rounding, Water project, No Pass Zone, HUSH program. Worked with system initiatives to bring Best practices to all sites – i.e. Cipher, EVS initiatives, etc. Show less

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  UCHealth

  Sept 2018 - now

  Patient Experience Manager

  Increased patient experience scores from 61st percentile to 82nd percentile ranking (an increase of 5.2 percent top box) since I've started by standardizing practices and re-evaluating priorities.