Linda Neaton

Experience

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  The Community Foundation for the Capital Region

  Jan 1994 - Jun 1997

  Program Officer

  Established grantmaking evaluation criteria for $34 million foundation in accordance with Board of Directors guidance.Evaluated requests for funding from start-up non-profit organizations; performed site visits, reviewed financials, and presented funding recommendations to CEO and Board of Directors. Developed marketing materials to promote specific funding initiatives; wrote press releases and delivered presentations to large audiences.Led community challenge grant program staffed by volunteer community and business leaders that earned 2:1 matching funds. Show less

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  Dictaphone Corporation

  Oct 1997 - Nov 2000

  Manager, Marketing, Sales Development and Proposals

  Managed proposal department for 200-member field sales organization that generated $320 million in annual revenue, working closely with General Manager, VP Sales, Engineering, Sales Engineering and Product Management. Worked closely with the Head of Sales, General Manager, product marketing, engineering and sales engineering to produce sales presentations and training materials, trade show visuals and demonstrationsDeveloped sales incentive programs and planned sales trips/awards programsDeveloped field sales intranet and newsletter communications. Show less

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  Pitney Bowes

  Dec 2000 - Mar 2003

  Director, Tactical Marketing and Sales Development

   Website cited by JD Power and Associates as second most influential factor in selecting the company, after legal and financial flexibility.  Generated 300% return on lead generation campaign; converted 25% of dormant customers into active renters and lessees with an extremely cost efficient customer retention program.Built and led team of nine marketing professionals to spin-off $640 million office equipment division and support 900 field sales representatives. Developed design and user experience requirements, wrote all content for, and drove development of spin-off website (www.imagistics.com). Built RFP/proposal team of five and worked with internal partners to establish shared objectives; managed proposal activiesBuilt field support functions including e-business customer support, field sales incentives and communications, and marketing reporting and analysis. Show less

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  Pitney Bowes / Imagistics International

  Mar 2003 - Jul 2005

  Director, Operational Effectiveness

   Improved sales productivity by 20% Reduced order fulfillment cycle times by 25% Reduced administrative costs by $350,000+ per yearPartnered with field sales reps and managers to define sales requirements for Oracle CRM moduleCreated and executed phased communication plan to customers re: roll out of Oracle ERP, retaining 100% through significant transitionLed cross functional process improvement teams to improve customer satisfaction, administrative efficiencies, and sales productivity. Show less

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  Pitney Bowes

  Jul 2006 - Dec 2007

  Director, Marketing

  Collaborated with sales leadership and associates to identify and prioritize their marketing needs; built marketing plans and executed programs including teleprospecting and email campaigns to support $960 million in annual revenue targets.

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  Prudential Financial

  Jan 2008 - Dec 2011

  VP Client Experience and Communications

  In just 18 months, improved Net Promoter scores from highly valued clients from 85% to 98% “Highly likely/Definitely will Recommend.”New position responsible for quantitative and qualitative analysis of financial professional and contract holder experiences across the entire customer life cycle and identifying and analyzing opportunities to improve them; partnering across the entire organization to prioritize issues, fostering collaboration and implementing solutions; and driving client-centric cultural transformation. Summarized and presented issues to president and senior executives; presented to entire employee population during employee quarterly meetings and rallied continued engagement toward shared objectives.Led team of five in customer communications and internal/employee communications during highly volatile and sensitive period of economic recession, particularly challenging in the financial services industry. Team also developed objectives,wrote presentation materials for the president and all executive presenters, and planned all activities for quarterly employee town hall meetings. Show less

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  The Verge Awards(R) for Teens on the Verge of Greatness!

  May 2019 - now

  Founder

  We're pleased to present the 100% free and online:1. “Festival of Teen Talent & Potential” with dozens of virtual stages and galleries that enable teenage musicians, filmmakers, writers, athletes, dancers, inventors, app developers, and more to finally hear the applause they deserve2. Youth-led “Creative Force for Good” with special cause-based challenges that empower teens to use creativity in art, STEM and social change to advance causes they feel passionate about 3. “Teens on the Verge” weekly benefit variety shows! Picture celebrity benefits, but with teens as the stars! 100% of profit from sponsors of their shows will help teens fund different causes and raise investments for the most promising youth-led solutions. Celebrities, sponsors, and E&M Industry partners are invited to join us as we:1. build an uplifting movement and support the dreams of hundreds of thousands of heartbroken teens whose high school and community plays, concerts, exhibits, tournaments and other live events have been canceled… again2. celebrate the diversity of teen passions, provide a platform for positive self-expression3. shine a spotlight on teens with tremendous talent and potential 4. partner with and empower teenage changemakers to invent solutions and implement campaigns using their creative, technical and scientific passions to support causes they care aboutHelp lead this movement and you will:1. reach, establish an emotional connection with, and increase brand love among our audience of teens, parents, educators, extended family members, community members and fans of celebrity partners 2. lift brand perception by celebrating and supporting youth passions and potential3. increase employee engagement and pride by supporting your own teenage employees, your employees' children and grandchildren, and your future employees Show less