Nicolas Foong

Experience

• 

  San Francisco Federal Credit Union

  Aug 2016 - Apr 2019

  Branch Service Representative 2

  - Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws- Vehicle Loans / Credit cards / Personal Loans- Use every customer interaction as an opportunity to have quality conversations and individually understand the financial needs and goals of our customers.

• 

  Apple

  Aug 2019 - Jan 2022

  - Troubleshoot 15 to 20 mobile devices daily for customers with careful assessment resulting in quality solutions while maintaining urgency to aid our customers in a timely manner - Create 30 or more appointments for tech help at the Genius Bar with detailed information, streamlining the transition to the Technical Specialist or Genius, leading to stronger time efficiency and preparation - Provided exceptional software support and solutions to ensure the customer is comfortable along with additional steps to follow up in the case the issue has yet to be resolved with a team score of 90% or above. Show less

  • Technical Specialist

    Jan 2021 - Jan 2022

  • Product Specialist

    Aug 2019 - Jan 2021
• 

  Tesla

  May 2023 - now

  Sales Advisor

  - Maintaining excellence by ranking top 10 in regional sales in Q3 2023- Maintaining excellence by ranking top 10 in productivity in Q4 2023, Q1 2024- Assisted 20+ customers daily to excite, engage, and educate prospective customers and current owners through calls, emails, text, and outbound events educating them about Tesla’s product offerings and questions- Providing the highest level of customer service throughout full sales and delivery cycle as well as continued support throughout ownership.- Piloting programs to improve overall store CSAT Show less

• 

  Year Up

  Feb 2024 - now

  - Year Up is a leading one-year career development program that includes college-level courses, professional training, and a six-month internship• Accrue 200+ hours of hands-on training in Year Up's Application Development & Support curriculum providing students with basic skills in programming, application/web development, databases, and software development fundamentals. • Students are exposed to problem solving techniques such as algorithms, flow-charts, and decision trees; concepts and processes such as version control, Agile development, software development roles and environments, introductory programming, object oriented concepts, development of simple real-world applications, relational database terminology, database design tools; and techniques to create, update and query databases. Show less

  • Application Development Intern

    Aug 2023 - now

  • Software Engineer Apprentice at Apple

    Feb 2024 - now