Tarun Bajaj

Experience

• 

  American Express

  Jun 1998 - now

  Established the Program Management team enabling the Commercial Servicing teams (Operations team servicing the Commercial Card products) servicing out of the JAPA (Japan, Asia Pacific & Australia) region Team footprint enhanced into the Manila & Tokyo centresKey projects delivered with my team of Project Managers and Analysts•Successfully managed transitions and stabilized processes from US to India / Australia to Manila / Sydney to Kuala Lumpur•New Product Initiatives across US Small Business / US Corporate Card / Singapore Small Business Co-Brand Card•Servicing Tool deployments across the Commercial Servicing teams to enhance customer servicing. Build strong partnership with the technology teams; deploying functionalities with the technology teams leveraging the agile deployment framework•Regulatory Projects primarily focused for India across the changes being driven through RBI around Aadhaar / CKYC details •Deployed the Call Back Rate measurement metric within the servicing teamDefine Project Management principles within the team and building an innovative thinking across servicing team and support the bottoms up approach of ideation Show less Leading an operational team servicing the Corporate Card customers for India / HK / Singapore and ANZ markets and delivering the servicing metricsMigrated Corporate Card Email Servicing and Maintenance teams from Sydney to India New Product launches for the India Corporate team – Corporate Platinum, Online Applications Monitored customer experience ratings on overall satisfaction and Refer to Friend for program administrator servicing Managed E2E relationship for Business Travel Account portfolio with Travel Management Companies and Corporates Show less

  • Product Manager - Capabilities

    Jul 2020 - now

  • Director Global Commercial Servicing Integration

    Feb 2017 - Jun 2020

  • Sr. Service Delivery Leader - Capability

    Apr 2015 - Jan 2017

  • Service Delivery Leader Recon Research & Clearance

    Jul 2013 - Apr 2015

  • Senior Manager Corporate Services Operations

    Jul 2011 - Jul 2013

  • Product Manager - Business Travel Account

    May 2010 - Jul 2011

  • Team Leader

    May 2005 - Apr 2010

  • Analyst

    Jun 1998 - Apr 2005