Deep Enrich
Jody Johnson
Account Manager
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Canada
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About me
Support Specialist at Demio - Banzai
Education
University of the West Indies
2004 - 2008Bachelor of Science - BS Molecular Biology
Experience
Go Direct lead Generation LLC
Jul 2017 - Apr 2018Account Manager-Managed client accounts, providing one-on-one dedicated support leading to 90% retention.-Performed quality assurance on leads being sold to clients.Tools used: Zendesk, Slack
PMGOA
May 2018 - Jul 2021Customer Service RepresentativeAccomplished tasks thoroughly and accurately.Tools used: HelpScout, Google Docs, Slack, Aircall, QBO
Banzai
Jul 2021 - nowTools used: Intercom, Slack, Mailgun, Tokbox Inspector, LoomResponsible for helping Users with complex non-direct Integration issues through our Zapier Professional Services.
Support Specialist
Jul 2021 - nowSupport Specialist
Jul 2021 - now
Licenses & Certifications
- View certificate
Customer Service: Call Control Strategies
LinkedInApr 2022
- View certificate
Serving Customers Using Social Media
LinkedInApr 2022 - View certificate
Become a Conversational Support Expert
IntercomJul 2022 - View certificate
Delivering a world-class customer support experience
IntercomJul 2022 - View certificate
Building Rapport with Customers
LinkedInApr 2022 - View certificate
De-Escalating Conversations for Customer Service
LinkedInApr 2022 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInApr 2022 - View certificate
Customer Service: Handling Abusive Customers
LinkedInApr 2022 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInApr 2022 - View certificate
Customer Service Foundations
LinkedInApr 2022
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