Marina Baccaro

Experience

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  Universidade Federal de Minas Gerais

  May 2019 - Dec 2019

  Tutor Mentor - Accouting

  Helping students prepare for accounting tests, focusing on Balance Sheet and Profit and Loss Statement.

• 

  Mercado Financeiro Consultoria e Capacitação

  Jul 2020 - Oct 2020

  Financial Planning Intern

  Assisting clients and clarifying financial and investment planning processes.

• 

  SmarttBot

  Oct 2020 - Jul 2022

  Market Operations Analyst

  Client support aimed at clarifying the platform features and robot operations.Analysis of operations on the stock market (Daytrade) and report of unexpected behaviours coming from the robots. Focus on developing technical knowledge on the financial markets and algotrading.

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  Somos

  Oct 2021 - Jun 2022

  Customer Success

  Bilingual client support aimed at attending to the questions and needs of clients in the most diverse types of cases, in the defense of victims of major global companies.Resources: Salesforce/Litify

• 

  PhantomBuster

  Aug 2022 - now

  Product Expert

  Act as a liaison between users and the Product Management team, focusing on collecting user feedback and discussing product improvement;Proactively identify trends and issues by analyzing customer feedback and working closely with cross-functional teams to implement solutions and improvements;Development of customer-driven reports with insights about the product and service;Contribution to the enhancement of existing features and the development of new ones.